Google Voice alternative designed for property management
Doorkeep is the alternative to Google Voice made for property managers. Replace the aging consumer product Google created for individuals to occasionally make phone calls with a communications software product designed for professionals managing properties.
6 ways Doorkeep fixes
the problems with using Google Voice
1. Designed for property managers.
Google Voice is not an organized inbox.
Google Voice is just a listing of phone numbers. If you want to add as a contact, it'll go into Google Contacts. Easily mixing tenants or vendors with your personal contacts.
Google Voice does not have a way to differentiate Tenant 1 from Tenant 2 or to know which property Tenant 3 is renting.
Doorkeep has properties, tenants and more.
Doorkeep is the dedicated communications product for property managers that comes with a shared address book.
That shared address book helps you organize your multiple contact types across properties.
Not only does organizing contacts help you and your team, but it powers Doorkeep's advanced call forwarding and notification system.
2. Never forget to followup with a tenant.
Google Voice forgets to remind you.
When you receive a text message or miss a phone call from a tenant, Google Voice sends you one notification.
That might be okay in the moment if you are ready to act, but you are probably out in the field working on a property, at your day job because you do this on the side or fields multiple other calls when that one notification comes in.
Doorkeep sends out regular reminders to followup with your contacts.
Doorkeep assigns all conversations to each user on your team. Each person is responsible for following up with contacts.
We regularly send followup reminder notifications assigned to the contact's conversation. The reminder is even in the conversation's activity so everyone will know.
In addition, daily and weekly email reports are sent to summarize the week or day's communications trends.
3. Add additional users anytime.
Google Voice was not made to be multi-user.
If you want to work with someone else on communications across your properties with Google Voice, you will need to give out your Google username and password.
Google Voice does not have the functionality to invite additional users, keep track of their activity, forward calls to and much more.
Doorkeep is designed to be multi-user
Doorkeep was designed from day one to grow as you do. As you add doors, you'll eventually need to add more people to help with the communications.
You can easily sign up with one user and add more users later.
We keep track of their communication activity and keep it forever, even when they aren't part of your team anymore.
4. Advanced call forwarding.
Google Voice forwards all calls to one user or phone number.
Google Voice is a consumer product that is not meant to be multi-user. So call forwarding only works for the one user account and one phone its linked to.
One person will receive all phone calls from anyone in Google Voice.
Doorkeep allows you customize call forwarding by property and contact type.
Doorkeep lets you configure the person your team who should receive a phone call from tenants, vendors, owners and sales prospects.
Each property has an assigned user and that user receives phone calls from tenants.
Vendor, owner and sales prospect calls can be configured to forward to anyone on your team or goto voicemail.
5. Property Text Messaging.
Google Voice only does conventional group text messages
Google Voice allows you to send a group text message to up to 7 contacts.
That is nice, but group text messaging is bad for property management because it exposes everyone's phone number to each other.
Doorkeep delivers individual text messages to each tenant.
With Doorkeep, you can send a text message to every tenant at the entire property.
This is a time saver for announcements that everyone needs to see.
Doorkeep delivers each message separately so it appears as a one to one conversation with your tenants and does not expose everyone's phone number.
BONUS: Data driven decision making.
Google Voice has no reporting.
Being informed about the number of text messages and phone calls helps you and your team be more efficient.
Google Voice does not have even the basic reports to help you learn about the communication trends across your properties or team.
Doorkeep gives you multiple reports so you can be informed.
With Doorkeep, you can visualize the text messages and phone calls you and your team fields.
Reports even include the properties, so you can quantify the communication trends for each of your properties.
If you are data informed you can be more efficient with your operations across your properties.
The Essential Tools Property Managers Love About Doorkeep
Stop forcing the aging consumer communications product that Google has forgotten about on your property management business. These unique features showcase how Doorkeep can take your property management communications to a whole new level.
A property manager's phone platform
Doorkeep solves the pain-points you are having with any alternative as your property management phone platform.
- Organized communications by contact types and properties.
- Doorkeep's contact have labels such as tenants, vendors, owners or sales prospects to help you classify communications. We go even further by allowing you to organize tenants in properties.
- Never forget to followup with a tenant again.
- Doorkeep will remind you regularly to followup with a tenant until its complete. Other options simply notify at the time of the phone call or text message.
- Streamline your incoming phone calls.
- With Doorkeep you can route phone calls by property or contact type such as vendor, owner and sales. Doorkeep also gives you an IVR (phone menu), auto replies and customized voicemail systems.
Property Messaging
Send text messages to all tenants at any property
Property update announcements, to notices of maintenance, property managers frequently need to reach all tenant contacts at a specific property.
- No more group text messages.
- With property announcements, a text message is delivered to each tenant individually. This helps retain each person's privacy and eliminates unwanted text message responses from anyone on the group message list.
- Scheduled delivery
- Just like a text message to an individual contact, you can schedule the delivery for a property announcement text message.
- Easily see the announcement in the inbox
- View the property announcement as a grouped summary or for each individual contact in the inbox.
Call and text as a team with your shared phone number
Share the phone number
Setup a professional and powerful call menu system easily. Allow incoming tenants, owners or vendors to bypass the call menu if you'd like; giving them call priority.
- Everyone call and text from the same number.
- Have one phone number so you, your tenants, vendors and owners know who to call or text. Use the same phone number for phone calls and text messaging.
- No confusion for the tenant for which number to call.
- With the same phone number across your team, your tenants, vendors and owners will always know the phone number.
- Transparency for everyone on the team.
- With all communications in a shared inbox, there will be no guess who on who called Unit 3 in Property A.
Bring your Google Voice contacts with you
Now its easier than ever to get started with Doorkeep. You can import Google Voice contact right into Doorkeep.
Learn more about Doorkeep Import and Integrations
Purpose built communication
software for property management
Make and receive phone calls
Call anyone on your contact list from your Doorkeep phone number. Receive incoming phone calls from the app or your mobile phone.
Voicemails and call recording
Record, manage, listen, and share all tenant, owner, prospects and any other contact's voicemails and recorded phone calls.
Advanced call routing
Any incoming call from your Doorkeep contacts will be forwarded to the cell phone or directly in the app of members of your team.
Schedule text message delivery
Write a text message response to a contact and schedule it to be delivered at a later day and time.
Shared Replies
Create responses for common questions so anyone on the team can use them to respond to text messages.
Auto replies
Let Doorkeep automatically reply to contacts when a phone call is missed or a text message was received.
Property based reporting
Gain insights about each property's the phone calls and text message trends.
Priority calling notifications
Assign a property manager(s) and that user will be the first to receive phone calls and text message notifications from tenants in their assigned property.
Property wide text messages
Send one text message to a property and let Doorkeep route it to each tenant individually.
Call Menu
Design an ideal call menu system for incoming calls for all of your contacts. Optionally allow tenants to skip the menu and send them directly to their property manager.
Forward calls based on contacts
Calls from vendors, owners and anyone else not a tenant can be easily setup to be forwarded to specific users on your team.
Notification and activity review
Easily see who's been reminded and what communication related notifications have been sent to members of the team.