# Doorkeep Pricing

> Doorkeep is an AI phone agent for property managers. Plans start at $149/month billed annually. Prices are in U.S. dollars.

The human-readable version of this page is https://doorkeep.co/pricing.

## Plans at a Glance

| Plan | Billed annually | Billed monthly | Included minutes each month | Additional minutes |
| --- | --- | --- | --- | --- |
| Starter | $149/month ($1,788/year) | $179/month | 100 | $1.50 per minute |
| Professional | $349/month ($4,188/year) | $399/month | 300 | $2.00 per minute |

## Starter

For property managers who need a break.

- $149/month billed annually ($1,788 per year), or $179/month billed monthly
- 100 minutes included each month. Additional minutes are $1.50 each.

Includes:

- 24/7 answering: every call picked up
- Emergency detection and escalation
- Fair Housing guardrails
- Per-property knowledge bases
- Call recording, transcription, summaries
- Email + SMS notifications after every call
- Warm transfer to a single destination
- 1 phone number

## Professional

For teams fielding calls across multiple properties.

- $349/month billed annually ($4,188 per year), or $399/month billed monthly
- 300 minutes included each month. Additional minutes are $2.00 each.

Everything in Starter, plus:

- Call lists with multiple people: call rotation until someone answers
- [Staff Contacts: techs and contractors on your call lists, no login required](https://doorkeep.co/updates/staff-contacts)
- [Reporting, including per-property breakdowns](https://doorkeep.co/updates/reports-per-property)
- [Situation notes: your words, read on urgent calls at each building](https://doorkeep.co/updates/situation-notes)

## Larger portfolios

Running a larger portfolio, a bigger team, or something the plans here don't cover? Tell us what you're dealing with. We'll find the right fit, or tell you straight if we're not it yet. Book a call at https://doorkeep.co/demo.

## Terms

- Monthly or annual billing. Cancel anytime.
- Annual plans are paid upfront for the year at the lower annual rate.
- Available for U.S. phone numbers.

## Common Questions

### What happens if the AI can't handle a call?

Doorkeep is designed to err on the side of caution. If there's any doubt about urgency or complexity, it tries to connect you with full context. If you're unavailable, it takes a detailed message and sends an instant alert. For anything it can't handle confidently, same thing: message taken, you're notified immediately. We'd rather wake you for one false alarm than miss something real.

### What happens if a resident doesn't want to talk to AI?

Residents can always ask to speak with someone. If your rules allow transfers, Doorkeep connects them with context. If the person isn't available, Doorkeep takes a detailed message and notifies you immediately. When a potential emergency is detected, Doorkeep routes the call to your on-call contact. Most residents prefer an immediate answer at 2am over waiting for a callback.

### How much does Doorkeep cost?

Starter is $179/month billed monthly, or $149/month billed annually ($1,788/year, saving $360). Professional is $399/month billed monthly, or $349/month billed annually ($4,188/year, saving $600). Starter includes 100 call minutes a month; Professional includes 300, plus call lists with multiple people for call rotation, Staff Contacts (maintenance techs and contractors on your call lists without a login), and reporting with per-property breakdowns. Both plans include per-property knowledge bases.

### Are there any hidden fees?

None. Your monthly plan includes unlimited properties, unlimited team members, and all core features. No setup fees, no per-seat charges. If you exceed your included minutes, additional usage is billed at $1.50 per minute on Starter and $2.00 per minute on Professional.

### How long does setup take?

Upload your property info, customize your greeting, and you're ready to take calls. No technical setup required.

### What if I want to cancel?

Cancel anytime from your dashboard, with no cancellation fee. You keep full access through your current billing period. We'd appreciate feedback, but there's no obligation to stay.

### Is the Doorkeep dashboard mobile-friendly?

Yes. You can access doorkeep.co and log in anytime from your phone. The entire interface is mobile-optimized, so you can manage calls, update settings, and review activity on the go.

### What counts toward my included minutes?

All connected call time. That includes the AI conversation, hold time, and the transfer leg when Doorkeep connects a caller to you or your team. If the line is connected, the clock is running. There is no separate rate for different parts of a call.

### What happens if I go over my included minutes?

We get it: busy months happen, especially during leasing season. If you exceed your included minutes, additional usage is billed at $1.50 per minute on Starter and $2.00 per minute on Professional, on your next invoice.

### How does billing work for overages on an annual plan?

Your annual subscription covers your base plan for the full year. If you exceed your included minutes in a given month, overages are invoiced separately at the end of that month.

### Can I upgrade from Starter to Professional?

Absolutely. You can upgrade at any time. If you're on an annual plan, we'll prorate the difference.

### Is there a long-term contract?

No. Monthly plans can be cancelled anytime. Annual plans are paid upfront for the year at the lower annual rate: $149/month for Starter and $349/month for Professional.

### Is Doorkeep available outside the United States?

Not yet. Doorkeep currently supports U.S. phone numbers only. We don't have a timeline for international availability.

## Next Steps

- Sign up: https://doorkeep.co/get-started
- Book a demo: https://doorkeep.co/demo
- Call the demo line: (720) 802-3576
- Contact: https://doorkeep.co/contact