Simple pricing to scale
with your
portfolio
Centralized communications purpose built for property managers of any sized portfolio and any number of doors. Sign up for 1 year and receive 1 month free.
Starter
$29 per user / per month
Excellent for a growing self-managed team to use as a resident or maintenance phone line.
- 1 US based Phone Number (your choice)
- Calling and Forwarding to US and Canada
- Call Announcements (aka: Screening)
- Unlimited Contacts and Properties
- Property Contact Page
- Shared Omnichannel Inbox
Essential
$49 per user / per month
Most popular
Great for higher touch property management.
Everything in Starter plus:
- 1000 (SMS/MMS) Text Messages
- Property SMS Text Announcements
- Auto SMS Text Replies
- Shared Responses
- Property Specific Responses
- Property Specific Customizable Contact Page
- SMS Text Messaging Trust and Compliance *
Premium
$69 per user / per month
Perfect for a management team needing high touch and efficient communications.
Everything in Essential plus:
- 2000 Text Messages
- Call Recording
- Phone Menu (IVR)
- Transcripts for Voicemail and Calls
- Reports for Calls and Text Messaging
Starter
$26
per user / per month
billed yearly for $319
Excellent for a growing self-managed team to use as a resident or maintenance phone line.
- 1 US based Phone Number (your choice)
- Calling and Forwarding to US and Canada
- Call Announcements (aka: Screening)
- Unlimited Contacts and Properties
- Property Contact Page
- Shared Omnichannel Inbox
Essential
$45
per user / per month
billed yearly for $539
Most popular
Great for higher touch property management.
Everything in Starter plus:
- 1000 (SMS/MMS) Text Messages
- Property SMS Text Announcements
- Auto SMS Text Replies
- Shared Responses
- Property Specific Responses
- Property Specific Customizable Contact Page
- SMS Text Messaging Trust and Compliance *
Premium
$64
per user / per month
billed yearly for $759
Perfect for a management team needing high touch and efficient communications.
Everything in Essential plus:
- 2000 Text Messages
- Call Recording
- Phone Menu (IVR)
- Transcripts for Voicemail and Calls
- Reports for Calls and Text Messaging
Feature comparison
Starter
All your essential business finances, taken care of.
Catered for business
- Tax Savings
- Yes
- Easy to use accounting
- Yes
- Multi-accounts
- 3 accounts
- Invoicing
- 3 invoices
- Exclusive offers
- No
- 6 months free advisor
- No
- Mobile and web access
- No
Other perks
- 24/7 customer support
- Yes
- Instant notifications
- Yes
- Budgeting tools
- Yes
- Digital receipts
- Yes
- Pots to separate money
- No
- Free bank transfers
- No
- Business debit card
- No
Scale
The best financial services for your thriving business.
Catered for business
- Tax Savings
- Yes
- Easy to use accounting
- Yes
- Multi-accounts
- Unlimited accounts
- Invoicing
- Unlimited invoices
- Exclusive offers
- Yes
- 6 months free advisor
- Yes
- Mobile and web access
- Yes
Other perks
- 24/7 customer support
- Yes
- Instant notifications
- Yes
- Budgeting tools
- Yes
- Digital receipts
- Yes
- Pots to separate money
- Yes
- Free bank transfers
- Yes
- Business debit card
- Yes
Growth
Convenient features to take your business to the next level.
Catered for business
- Tax Savings
- Yes
- Easy to use accounting
- Yes
- Multi-accounts
- 7 accounts
- Invoicing
- 10 invoices
- Exclusive offers
- Yes
- 6 months free advisor
- Yes
- Mobile and web access
- No
Other perks
- 24/7 customer support
- Yes
- Instant notifications
- Yes
- Budgeting tools
- Yes
- Digital receipts
- Yes
- Pots to separate money
- Yes
- Free bank transfers
- No
- Business debit card
- No
Feature comparison
Communication Features
| Feature | Starter tier | Essential tier | Premium tier |
|---|---|---|---|
| US based Phone Number | 1 Yes | 1 Yes | 1 Yes |
| Text Messaging Registration required | No | Yes | Yes |
| Mobile carrier review and setup fees | No | $19 one time fee Yes | $19 one time fee Yes |
| Carrier Messaging Fee | No | $3 per month Yes | $3 per month No |
| Calling - Outbound and Inbound | Yes | Yes | Yes |
| Phone Menu (IVR) | Yes | Yes | Yes |
| External Phone Number Option | 1 (maintenance only) | 1 (maintenance only) | 3 |
| Tenant, Vendor Priority Bypass | No | No | Yes |
| Call Forwarding | Account users only | Account + Property specific | Account + Property specific |
Productivity and Team Features
| Feature | Starter tier | Essential tier | Premium tier |
|---|---|---|---|
| Unlimited Contacts | Yes | Yes | Yes |
| Unlimited Properties | Yes | Yes | Yes |
| View Conversations by Property | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes |
| Customize voicemail per property | No | No | Yes |
| Text Message Auto Replies | No | Yes | Yes |
| Property assignment for calls and texts | No | Yes | Yes |
| Call Log | Yes | Yes | Yes |
| Property Contact Page (Web and Print) | Yes | Yes | Yes |
| Email Notifications | Yes | Yes | Yes |
| Email Daily and Weekly Summaries | Yes | Yes | Yes |
| Shared Replies | No | Yes | Yes |
| Property wide outgoing text messaging | No | Yes | No |
| Reports - Calls / Texting / Response | No | No | Yes |
| Standard Email Support | Yes | Yes | Yes |
Frequently asked questions
- Do I need to sign up for A2P 10DLC?
-
For the Essential and Premium plans that include SMS capabilities, customers are required to fill out A2P 10DLC registration forms. Completing this registration helps ensure your text messages are delivered reliably by verifying your identity and use case with mobile carriers, which is necessary when sending high volumes of SMS messages for business purposes.
- What is the difference between the Starter and Premium plans?
-
The Premium plan includes more text messages, call menu options, call recording, and reporting and analytics.
- What happens if I go over my SMS text messaging limit?
-
If you go over your text message limit, you will be charged $0.01 per additional message. This is simply the cost to us for the additional messages.
- Can I change my plan later?
-
Yes, you can change your plan at any time. If you have any questions about how to do this, contact support.
- Can I change my phone number?
-
You can change your phone number, but its manual process for now. Please email support if you'd like to do this.
- Can I add additional users later?
-
You can additional users to your account anytime. If you have any questions about how to do this, contact support.
- Do you offer enterprise discounts for large teams?
-
Yes, we offer discounts for large teams. Please contact support for more information.
- Can I communicate with sales prospects for potential leasing?
-
Yes, you can communicate with sales prospects for potential leasing. We have a feature called Tenant Connect that allows you to do this.
- Can I use Doorkeep for marketing or tenant promotions?
-
Doorkeep is built for day to day property management usage and not designed for SMS mass marketing, promotions or campaigns. Customers can use the phone number to respond to incoming sales questions but mass marketing or referral promotion is not allowed.
- How does adding and removing users on my account work?
-
You can add and remove users from your account at any time. Any user's activity, comments, messages, etc will remain on your account and will not be removed even if you remove the user. If you have any questions about how to do this, contact support.
- Is there an app that my tenants need to download or a portal for them to sign up on?
-
No, there is no app or portal for tenants to sign up on. Tenants can simply text your Doorkeep phone number to communicate with you.