Doorkeep answers tenant calls 24/7, resolves the routine, and only reaches you when it matters, with full context before you pick up.
Whether it's 2 AM or 2 PM, the process is the same.
Maria Torres
Riverside Apts
Call received
2:14 AM
Tenant calls
Your tenant dials your property number. Doorkeep answers immediately — by property name, in English or Spanish.
Summary
Tenant reports a leak under the kitchen sink. No flooding, contained with a towel. Requesting next-day maintenance.
Non-EmergencyDoorkeep understands
Identifies the caller, recognizes the property, and determines what the call is about — emergency, maintenance, leasing, or routine question.
Handled or connected
Routine calls are resolved on the spot. When a call needs you, Doorkeep calls your designated contact with a full briefing before connecting.
Actions Taken
Everything documented
Every call is recorded, transcribed, and summarized. You wake up to a complete picture — not a voicemail backlog.
From midnight emergencies to Monday morning maintenance, every scenario has a playbook.
When a tenant calls at 2 AM reporting a gas smell, every second counts. Doorkeep recognizes the emergency immediately, advises the caller to evacuate, and connects them to your on-call manager within 45 seconds. You get a full briefing before you even pick up the phone. No voicemail. No delay. No missed emergencies.
Maria Torres
Riverside Apartments
Call received, 2:14 AM
Gas smell reported
Second-floor hallway
Tenant advised to evacuate
On-call manager connected
45 seconds
Incident documented
Three real property management calls showing emergency detection, maintenance handling, and leasing support.
Tenant locked out after hours. Doorkeep follows your lockout procedure, sends the locksmith contact via SMS, reassures the tenant, and logs the call. You see the summary in the morning.
Define business hours, assign emergency contacts, decide what warrants a 2am call. You set the rules. Doorkeep follows them.
Configure your AI receptionist's behavior and routing
Configure your schedule and call routing
Call this number. Pretend you’re a tenant. See what happens.
①Call the number below
②Pretend you’re a tenant
③Bring up a maintenance issue
④Hear the quality yourself
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Call center coverage at a fraction of the cost.
For property managers who need their nights back.
For high-volume operations
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