Route calls from tenants, vendors and owners
Choose your phone number
Route phone calls to specific users on your team based on the incoming call. Choose based on whether the caller is a tenant, vendor, owner or unknown caller.
- Choose your own phone number
- Choose a phone number with an area code closest to your properties you manage for an even closer connection to your tenants.
- Round robin call forwarding
- During incoming calls, Doorkeep will call every user on your team you have configured to receive a call. The first one to answer connects with the call.
- Additional phone numbers (coming soon)
- Purchase another phone number for properties in new locations (coming soon).
Configure the phone number to best serve your tenants.
Customize the phone number
Doorkeep gives you many controls over how your phone number works so you can create the best experience for incoming calls from tenants, vendors owners and sales.
- Professional communication through advanced features
- Powerful features to configure your phone number so you can provide a professional communication experience.
- Set it and forget it, or change options as you grow.
- Flexible and powerful communication features are available for you to configure as your grow your door count.
Call and text as a team with your shared phone number
Share the phone number
Setup a professional and powerful call menu system easily. Allow incoming tenants, owners or vendors to bypass the call menu if you'd like; giving them call priority.
- Everyone call and text from the same number.
- Have one phone number so you, your tenants, vendors and owners know who to call or text. Use the same phone number for phone calls and text messaging.
- No confusion for the tenant for which number to call.
- With the same phone number across your team, your tenants, vendors and owners will always know the phone number.
- Transparency for everyone on the team.
- With all communications in a shared inbox, there will be no guess who on who called Unit 3 in Property A.
Your dedicate phone number for all property communications.
Get all the features you'd expect from cloud based communications in a product designed for property management.
- Call or text in the US and Canada.
- Ensure everyone hears critical calls, have a permanent record of the phone call, get feedback from other property managers on your team, review maintenance calls, and more.
- US compliance and regulations.
- We work tirelessly to ensure calls and text messages go through by making sure you are compliant with all US FCC communication regulations.
Purpose built communication
software for property management
Make and receive phone calls
Call anyone on your contact list from your Doorkeep phone number. Receive incoming phone calls from the app or your mobile phone.
Voicemails and call recording
Record, manage, listen, and share all tenant, owner, prospects and any other contact's voicemails and recorded phone calls.
Advanced call routing
Any incoming call from your Doorkeep contacts will be forwarded to the cell phone or directly in the app of members of your team.
Schedule text message delivery
Write a text message response to a contact and schedule it to be delivered at a later day and time.
Create responses for common questions so anyone on the team can use them to respond to text messages.
Let Doorkeep automatically reply to contacts when a phone call is missed or a text message was received.
Property based reporting
Gain insights about each property's the phone calls and text message trends.
Priority calling notifications
Assign a property manager(s) and that user will be the first to receive phone calls and text message notifications from tenants in their assigned property.
Property wide text messages
Send one text message to a property and let Doorkeep route it to each tenant individually.
Design an ideal call menu system for incoming calls for all of your contacts. Optionally allow tenants to skip the menu and send them directly to their property manager.
Forward calls based on contacts
Calls from vendors, owners and anyone else not a tenant can be easily setup to be forwarded to specific users on your team.
Notification and activity review
Easily see who's been reminded and what communication related notifications have been sent to members of the team.