Phone calls for property management
With Doorkeep, make sure no tenant, vendor, owner or sales prospect ever experiences a busy signal. Our professional call management features are designed to streamline phone calls across all of your properties.
Property managers get a lot of phone calls. Doorkeep is here to help you out.
- Call easily.
- Initiate phone calls to tenants, vendors, and owners directly from the app, ensuring seamless connectivity and efficient communication.
- Answer promptly.
- With in-app call answering, you can respond promptly to incoming calls, enhancing your tenant support and ensuring excellent customer service.
- Keep complete records of every phone call.
- Stay organized, keep track of conversations and access your call history across your properties.
- Take control of your availability.
- Customize your ‘Do Not Disturb’ settings to manage incoming phone calls and maintain uninterrupted focus.
- Call forwarding.
- Organized calls and contacts.
- Stay informed and focused: instantly identify tenant (with property highlights), vendor, owner and prospect calls, ensuring effective communication.
Route calls from tenants, vendors and owners
Call Forwarding
Route phone calls to specific teammates. Choose based on whether the caller is a tenant, vendor, owner or unknown caller.
- Property manager assignments.
- Assign each property to a manager so they will be the first to receive calls.
- Round robin call forwarding.
- Never miss an important call again. Have multiple teammates assigned to a contact type or property, and each person will be sent their call at the same time. The first user to answer, receives the call.
- Automatic forward to voicemail.
- Turn off call forwarding for specific contacts, and automatically send the call to voicemail.
Voicemail for your properties
Powerful voicemail management
Centralize all the voicemails left by your contacts. Easily setup a voicemail box by uploading a recorded message to play, or type a message and Doorkeep will speak it for you.
- Store voicemails in one place.
- Keep your voicemails centralized, organized by your properties, tenants, vendors and more.
- Upload a recorded message.
- Have a recorded voicemail in .mp3 format ready to go? Upload it and we'll play as your voicemail message.
- Type a message and use our voice assistant.
- Get started right away, by typing a voicemail message and allowing our voice assistant to speak it for you.
Press 1 for an awesome call menu
Call menu for properties
Easily set up a professional and powerful call menu system. Allow incoming tenants, owners or vendors to bypass the call menu if you'd like; giving them call priority.
- Flexible call option configuration.
- Configure three call choices to your preferences. Choose between routing a selection to a team member, voicemail, ring anyone available, or an external line such as a landline.
- Tenants, owners and vendors priority.
- Give your tenants, owners, and vendors call priority and let them to skip the call menu.
- Record a greeting or let our voice assistant speak for you.
- Upload an .mp3 file to use as your call menu, or use our text-to-speech option to speak the greeting for you.
More advanced than your cell phone.
Stop doing all of your property management related communication on your personal cell phone.
- Call recording.
- Ensure everyone hears critical calls, have a permanent record of the phone call, get feedback from other property managers on your team, review maintenance calls, and more.
- Voicemail transcription.
- Each voicemail will get a text transcript of the voicemail message right in the inbox. Making it easier for you and your team to review all of your voicemails.
- Safe storage for your voicemails.
- Your voicemails are stored safely here. No more loosing them on your old phone, a previous team member's phone or accidentally deleting any voicemails.
- In-app calling.
- Keep your personal phone number private and make and receive phone calls from your Dookreep contacts from within the app.
- Phone call log view.
- Every phone call and voicemail is attached to a contact in the inbox, but use the call log so you can review the phone calls and voicemails.
- Auto replies.
- Customize a text message to automatically send to a contact when for a missed call. Customize the response for each property.
Purpose built communication
software for property management
Make and receive phone calls
Call anyone on your contact list from your Doorkeep phone number. Receive incoming phone calls from the app or your mobile phone.
Voicemails and call recording
Record, manage, listen, and share all tenant, owner, prospects and any other contact's voicemails and recorded phone calls.
Advanced call routing
Any incoming call from your Doorkeep contacts will be forwarded to the cell phone or directly in the app of members of your team.
Schedule text message delivery
Write a text message response to a contact and schedule it to be delivered at a later day and time.
Shared Replies
Create responses for common questions so anyone on the team can use them to respond to text messages.
Auto replies
Let Doorkeep automatically reply to contacts when a phone call is missed or a text message was received.
Property based reporting
Gain insights about each property's the phone calls and text message trends.
Priority calling notifications
Assign a property manager(s) and that user will be the first to receive phone calls and text message notifications from tenants in their assigned property.
Property wide text messages
Send one text message to a property and let Doorkeep route it to each tenant individually.
Call Menu
Design an ideal call menu system for incoming calls for all of your contacts. Optionally allow tenants to skip the menu and send them directly to their property manager.
Forward calls based on contacts
Calls from vendors, owners and anyone else not a tenant can be easily setup to be forwarded to specific users on your team.
Notification and activity review
Easily see who's been reminded and what communication related notifications have been sent to members of the team.