Latest updateHoliday Hours
What's New

What's new with Doorkeep

New features, improvements, and updates to the AI phone agent built for property management.

Cover reading "Holiday hours. Choose the days that run like after hours, and hear about each one ten days out." beside the Holiday hours settings with Thanksgiving and Christmas Eve switched on and the day after Thanksgiving off, and an email reading "Thanksgiving is Thursday, November 26. Doorkeep will treat Thanksgiving as after hours for Pinnacle Property Management all day." with a Change holiday coverage link.
Andy PetersAndy Peters
November 2, 2026

Holiday Hours

Thanksgiving can run like after hours, and you hear about it first.

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Cover reading "On call now. See who Doorkeep is ringing in every daily digest, and take it back from the email." beside a daily digest showing "On call now: Marco Diaz (since Oct 24)" with a Take it back link, and a text to Marco reading "You're now on call for Pinnacle Property Management. Doorkeep will ring you for urgent tenant calls."
Andy PetersAndy Peters
October 29, 2026

On Call Now

Every digest now says who Doorkeep is ringing.

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Cover reading "Every call, explained. What your assistant did and why, in one plain sentence on every call." beside a call record whose Why line reads "Rang Marco Diaz and Dana Ortiz because the caller said water is coming through the ceiling of the unit below. No one picked up, so the assistant took a message." and an Outcome panel with Message taken highlighted among Handled, Escalated to you, Hung up, and Didn't complete.
Andy PetersAndy Peters
October 21, 2026

Every Call, Explained

One plain sentence on every call, and an outcome you can count.

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Cover reading "What the caller hears. Preview a note exactly as your assistant will read it." beside a Doorkeep note for a water leak or flood, and a preview of the assistant saying "Your property manager left a note for this. The shutoff for your unit is in the hall closet, behind the water heater."
Andy PetersAndy Peters
October 5, 2026

What the Caller Hears

Every sentence on an urgent call, matched to what actually happens next.

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Split at the transfer announcement banner, listing the full call, before transfer, and transfer recordings, beside the recording section of a call detail page showing the three-way tab control with Full call selected above the audio player
Andy PetersAndy Peters
September 8, 2026

Recordings, Split at the Transfer

Hear the assistant's part of a call, the transfer, or the whole thing.

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Knowledge, fact by fact announcement banner reading Facts your assistant can share, and nothing goes live until you turn it on, above the Knowledge screen showing eight live facts about pets, office hours, and parking, two of them marked Goes to you
Andy PetersAndy Peters
August 25, 2026

Knowledge, Fact by Fact

Upload your lease, review what your assistant learned, turn on what you want.

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The thing you'd say if you picked up announcement banner, showing the add-a-note form set to Ambassador Apartments and Water leak or flood, beside what the caller hears: the shutoff is in the hall closet behind the water heater, then an offer to get someone on the line
Andy PetersAndy Peters
August 18, 2026

Situation Notes

The thing you would say if you picked up, in your words.

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Announcement banner for this update, showing an escalation list with no heat or malfunctioning heat, water leak or flood, and no electricity checked on, and wild animal in the apartment switched off
Andy PetersAndy Peters
August 1, 2026

What Always Escalates to You

The Emergency call type can't be turned off. Now twelve maintenance situations always trigger an escalation call.

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Reports, by property announcement banner, showing the Reports screen filtered to a single building with total calls, share handled without a person, and a call volume chart
Andy PetersAndy Peters
July 15, 2026

Reports, Now Per Property

See your call activity broken down property by property.

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Staff Contacts announcement banner reading Send the right calls to the right people, showing the add-a-staff-contact form and its text verification step
Andy PetersAndy Peters
July 1, 2026

Staff Contacts

Add a trusted person to your call lists without giving them a login.

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Doorkeep Pro announcement banner: the plan for teams, with multiple call lists, more included minutes, staff contacts, and reporting by property
Andy PetersAndy Peters
June 9, 2026

Doorkeep Pro

The plan for teams.

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A Simpler Assistant Setup announcement banner, showing the assistant configured in three spots: call windows, who picks up, and knowledge
Andy PetersAndy Peters
May 13, 2026

A Simpler Assistant Setup

Setup used to be a maze. Now it is three spots.

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Product update banner reading See the whole call, showing the redesigned call record with its summary, activity trail, recording player, and transcript
Andy PetersAndy Peters
April 29, 2026

A Clearer Call Record

The call record isn't new. It just got a lot clearer.

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The New Dashboard announcement banner, showing the redesigned home screen with an emergency pinned at the top, a Needs You list, and handled calls below
Andy PetersAndy Peters
April 7, 2026

The New Dashboard

Open Doorkeep after a night of calls, and the first thing you see should be the one that needs you, not a wall of everything.

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Doorkeep is live announcement banner reading 24/7 AI call coverage built for property management
Andy PetersAndy Peters
February 2, 2026

Doorkeep Is Live

24/7 AI call coverage built for property management.

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Ready to stop being the answering machine?

Set up your first property and start taking calls. Monthly or annual billing. Cancel anytime.

Book a Demo

Available for U.S. phone numbers.

Monthly or annual billing · Cancel anytime · Self-serve setup

Fair Housing guardrails · Recording disclosed on every call · Emergency detection and escalation