Doorkeep vs OpenPhone?
OpenPhone is a modern business phone for teams. Doorkeep is an AI receptionist that answers your property management calls while you sleep.
OpenPhone is a better phone. Doorkeep is a better answer.
OpenPhoneOpenPhone (now Quo) is a genuinely good business phone system. Shared numbers, team collaboration, CRM features, integrations. It’s a major upgrade from Google Voice or a personal cell phone. If you’re looking for a modern phone system for your property management team, it deserves serious consideration.
But a better phone system still requires someone to answer it. OpenPhone helps your team manage calls more efficiently. Doorkeep answers calls so your team doesn’t have to, especially the after-hours ones that disrupt your evenings and the routine ones that eat your mornings. These are fundamentally different solutions to the same problem: too many calls, not enough hours.
Team phone system vs. AI receptionist. Different tools, different jobs.
OpenPhoneWhat it does
AI answers calls for you. Handles tenants, detects emergencies, documents everything.
OpenPhoneGives your team a shared phone system with collaboration and CRM features.
2am emergency call
AI detects emergency, confirms with tenant, escalates to you with full context.
OpenPhonePhone rings for whoever’s on call. They answer it (or don’t).
After-hours routine call
AI handles it completely. You see a summary in the morning.
OpenPhoneGoes to voicemail, auto-reply, or rings to on-call team member.
Leasing inquiry during showing
AI captures lead details, answers property questions, you follow up when free.
OpenPhoneShared number lets any available team member pick up, if someone’s available.
Property management knowledge
Pre-trained on PM scenarios. Knows emergencies from routine. Understands Fair Housing.
OpenPhoneGeneral-purpose business phone. No property management intelligence built in.
Team collaboration
Call logs, transcripts, and AI summaries visible to your whole team in the dashboard.
OpenPhoneShared numbers, internal threads, team mentions, full conversation history.
CRM / Integrations
Focused dashboard for property management. PMS integrations coming.
OpenPhone8,000+ integrations. HubSpot, Salesforce, Zapier, and more.
AI features
AI answers and handles entire calls autonomously. Trained on property management.
OpenPhoneAI call summaries, transcripts, and suggested next steps. Sona AI agent for automated responses.
Who answers the phone
AI does. You review.
OpenPhoneYour team does. OpenPhone helps them manage the work.
Price
$149/month. Unlimited properties. AI handles calls.
OpenPhone$15 to $25/user/month. Your team still answers every call.
OpenPhone helps you manage calls. Doorkeep handles them.
This is the core distinction, and it’s worth being clear about because these products solve different problems.
OpenPhone makes your team more efficient at handling communication. Shared numbers mean calls don’t get lost. Threads mean context doesn’t disappear. Integrations mean data flows where it needs to go. It’s a productivity tool for teams who answer phones.
Doorkeep removes the need to answer in the first place, at least for the calls that don’t require you. After-hours maintenance requests, routine tenant questions, leasing inquiries that come in at 9pm: AI handles all of it. You review the results, not the voicemails.
If you have a team of 3 to 5 people and need a better phone system for daily operations, OpenPhone is excellent. If you need something that answers calls when nobody on your team can (or should have to), that’s Doorkeep.
Many property managers will benefit from both. OpenPhone for daytime team communication, Doorkeep for after-hours AI coverage.
OpenPhone uses AI after the call. Doorkeep uses AI instead of the call.
OpenPhone’s AI features are genuinely useful: call summaries, transcriptions, and their new Sona AI agent for automated text responses. But these features enhance human-handled communication. Someone still needs to answer the phone.
Doorkeep’s AI is the first responder. It picks up, has the conversation, makes triage decisions, handles what it can, and escalates what it can’t. By the time you see the call in your dashboard, it’s already been handled. The AI didn’t summarize the call. It was the call.
OpenPhone knows your contacts. Doorkeep knows your properties.
OpenPhone’s CRM and contact management is strong. You can tag contacts, add notes, track conversation history. But it doesn’t understand property management context. It doesn’t know that a call about “no hot water” in January is an emergency but “no hot water” in July might wait until morning. It doesn’t know your pet policy, your rent due dates, or your maintenance procedures.
Doorkeep’s knowledge base is built around your properties. Each building has its own policies, emergency contacts, amenities, and procedures. When a tenant calls, Doorkeep doesn’t just answer. It answers with your specific property’s context.
This doesn’t have to be either/or.
Here’s something worth considering: Doorkeep and OpenPhone can complement each other. Use OpenPhone as your team’s business phone system during the day with shared numbers, collaboration, and CRM. Then forward after-hours calls to Doorkeep, where AI handles the overnight shift.
Your team gets a modern phone system. Your tenants get 24/7 coverage. You get your evenings back. Everyone wins.
Hear what after-hours coverage sounds like.
OpenPhone sends after-hours calls to voicemail. Doorkeep has a conversation. Call our demo line and pretend you’re a tenant reporting a maintenance issue at midnight.
①Call the number below
②Pretend you’re a tenant
③Bring up a maintenance issue
④Hear the quality yourself
Your call and number is not saved. Ever.
Add Doorkeep to your stack in 15 minutes.
Keep your phone system
Doorkeep doesn’t replace your business phone. It handles the calls your team shouldn’t have to: after hours, overflow, routine inquiries. Forward calls when you want AI to take over.
Configure your properties
Add your buildings, set your policies, define your emergency contacts. Doorkeep learns your operation so it can represent you accurately.
Set your schedule
Tell Doorkeep when to answer: after hours only, during showings, always, or on a custom schedule. Your rules, your operation.
Your team deserves a better phone. Your tenants deserve a better answer.
OpenPhone helps your team communicate. Doorkeep handles the calls your team shouldn’t have to take.
No contracts · 15-minute setup · Fair Housing compliant · $149/month