SMS Terms of Service

How SMS Works with Doorkeep

When you call your property's Doorkeep AI assistant and verbally request that information be sent to you via text message, you provide express consent to receive that specific SMS at the phone number you are calling from.

Opt-In Process

Verbal Consent During Calls

When you speak with Doorkeep's AI assistant by phone and ask to receive information via text message, you consent to receive that SMS at the phone number you are calling from. Before sending, the assistant will confirm the number on file, state that you will receive one text containing the requested information, inform you that you can reply STOP at any time to opt out, and note that standard message and data rates may apply.

Sample Verbal Consent Dialogue

The following is a representative example of how verbal consent is collected during a call:

Consent is recorded in the call audio and transcript as the business record of your consent.

One-Time Opt-In

Each text message request during a call constitutes a separate, individual opt-in for that specific message.

No Recurring Messages

Messages are only sent when you explicitly request them during a phone conversation. There are no automatic or recurring messages.

Message Types

You may receive text messages containing information you specifically requested during your call, including:

• Maintenance request confirmations
• Property contact information
• Gate codes and access information
• Office hours and directions
• Emergency contact details
• Leasing information
• Other property-specific information you requested

Message Frequency

Messages are sent only when you explicitly request them during a phone call with the AI assistant. There is no predetermined frequency — you control when messages are sent by making requests during your calls.

Cost

Standard message and data rates may apply depending on your mobile carrier plan. Doorkeep does not charge for SMS messages.

Opt-Out Instructions

To stop receiving messages: Reply STOP to any message from Doorkeep.

For assistance: Reply HELP to any message or contact your property management office.

Privacy

Your phone number and message content are handled according to our Privacy Policy and Terms of Service.

Supported Carriers

SMS messages are delivered via Twilio's toll-free messaging service and are supported by all major US carriers including AT&T, T-Mobile, Verizon, Sprint, and others.

Questions

For questions about SMS messages from Doorkeep, contact your property management office or email us at support@doorkeep.co.