Buildium’s Maintenance Contact Center puts call center agents on your maintenance calls. Doorkeep puts an AI agent on the number your residents already call, and brings you in when a call needs you.
A human call center service from Buildium, powered by RealPage. Professional agents answer maintenance calls around the clock, including holidays, decide whether each one is an emergency, and create tasks in your Buildium account. Buildium says its operators can dispatch vendors too. Priced per unit, at $0.70 or $1.10 per unit per month, with a $140 monthly minimum and a one-time $300 setup fee.
An AI phone agent for property managers, and only that. You choose which situations ring your team and when, and whoever picks up hears a short briefing first. Every call is recorded, transcribed, and summarized. It never sends anyone out: who goes, and when, stays your call.
Want people triaging your maintenance calls, writing them into Buildium, and sending your vendors? The Maintenance Contact Center is built for that.
Want every call answered on your own number, with you briefed and deciding what happens next? That’s Doorkeep.
Buildium details come from Buildium’s own site, as of November 4, 2026. Services change, so check before you buy.
| Scenario | Doorkeep | Buildium Maintenance Contact Center |
|---|---|---|
| What it is | One AI phone agent, built only for property management. | A call center service staffed by professional agents, sold by Buildium and powered by RealPage. |
| Calls it covers | The calls you forward to it: maintenance, leasing inquiries, and questions about your properties. | Maintenance and service calls, plus service emails. |
| Hours | 24/7, or only the hours you forward to it. | 24/7, including holidays. One plan answers every service call; the other answers missed calls during office hours and every call after hours. |
| Your phone number | Keep it. Forward everything, or only after hours and overflow. | Buildium’s setup guide ends with giving residents the Contact Center’s phone number for maintenance calls. It doesn’t say whether your existing number can forward to it. |
| Signing up | Sign up online on either plan. No sales call needed. | Starts with a Buildium Value Added Services consultant, then an implementation with the Contact Center team. Available on Essential, Growth, and Premium. |
What it is
One AI phone agent, built only for property management.
A call center service staffed by professional agents, sold by Buildium and powered by RealPage.
Calls it covers
The calls you forward to it: maintenance, leasing inquiries, and questions about your properties.
Maintenance and service calls, plus service emails.
Hours
24/7, or only the hours you forward to it.
24/7, including holidays. One plan answers every service call; the other answers missed calls during office hours and every call after hours.
Your phone number
Keep it. Forward everything, or only after hours and overflow.
Buildium’s setup guide ends with giving residents the Contact Center’s phone number for maintenance calls. It doesn’t say whether your existing number can forward to it.
Signing up
Sign up online on either plan. No sales call needed.
Starts with a Buildium Value Added Services consultant, then an implementation with the Contact Center team. Available on Essential, Growth, and Premium.
| Scenario | Doorkeep | Buildium Maintenance Contact Center |
|---|---|---|
| Water through the ceiling at 2am | If leaks are a situation you’ve turned on, it rings your Call List, and whoever picks up hears the property, the unit, and what’s wrong first. If nobody answers, it takes a message and your team is notified. | An agent gathers the details and decides whether it’s an emergency. Buildium says its operators can create tasks and dispatch vendors. |
| Reaching a person | Tries a warm transfer with a briefing. Starter rings one person you choose; Professional rings a list in your order. | Buildium’s general guide to call centers describes operators contacting on-call staff for emergencies. The Contact Center pages don’t say whether a call can be transferred live. |
| A life-threatening call | Emergency handling can’t be switched off. When there’s danger, the caller is directed to 911 and your team is alerted. | Not detailed on the pages we reviewed. |
| A prospect calls about a vacancy | Captures the lead and notifies you, with the recording and transcript in your dashboard. It can answer from facts you’ve approved. | Outside the maintenance calls Buildium describes the service answering. |
| Tenant asks when rent is due | Captured and routed to you, never guessed at. Rent, fees, and lease terms are yours to answer. | Outside the maintenance calls Buildium describes the service answering. |
Water through the ceiling at 2am
If leaks are a situation you’ve turned on, it rings your Call List, and whoever picks up hears the property, the unit, and what’s wrong first. If nobody answers, it takes a message and your team is notified.
An agent gathers the details and decides whether it’s an emergency. Buildium says its operators can create tasks and dispatch vendors.
Reaching a person
Tries a warm transfer with a briefing. Starter rings one person you choose; Professional rings a list in your order.
Buildium’s general guide to call centers describes operators contacting on-call staff for emergencies. The Contact Center pages don’t say whether a call can be transferred live.
A life-threatening call
Emergency handling can’t be switched off. When there’s danger, the caller is directed to 911 and your team is alerted.
Not detailed on the pages we reviewed.
A prospect calls about a vacancy
Captures the lead and notifies you, with the recording and transcript in your dashboard. It can answer from facts you’ve approved.
Outside the maintenance calls Buildium describes the service answering.
Tenant asks when rent is due
Captured and routed to you, never guessed at. Rent, fees, and lease terms are yours to answer.
Outside the maintenance calls Buildium describes the service answering.
| Scenario | Doorkeep | Buildium Maintenance Contact Center |
|---|---|---|
| Call record | Recording, transcript and summary in your dashboard. | A ticket for each request, with progress you can track in real time. |
| Buildium | Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet. Caller recognition comes from your contact import. | Connected to your Buildium account. Agents can see leases, tenants, and tasks, and can create and edit tasks. |
| Vendor dispatch | Never. Doorkeep flags the problem and gets it to your team; your team decides who goes out. | Buildium says operators can dispatch vendors. |
| Fair Housing | Fair Housing guardrails in every interaction, supporting your compliance program from day one. | Not detailed on the pages we reviewed. |
| Billing | Monthly, or annual paid upfront. Cancel anytime and keep access through the period you paid for. | Monthly, priced per unit, plus a one-time setup fee. Contract terms aren’t published. |
Call record
Recording, transcript and summary in your dashboard.
A ticket for each request, with progress you can track in real time.
Buildium
Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet. Caller recognition comes from your contact import.
Connected to your Buildium account. Agents can see leases, tenants, and tasks, and can create and edit tasks.
Vendor dispatch
Never. Doorkeep flags the problem and gets it to your team; your team decides who goes out.
Buildium says operators can dispatch vendors.
Fair Housing
Fair Housing guardrails in every interaction, supporting your compliance program from day one.
Not detailed on the pages we reviewed.
Billing
Monthly, or annual paid upfront. Cancel anytime and keep access through the period you paid for.
Monthly, priced per unit, plus a one-time setup fee. Contract terms aren’t published.
| Plan | Price | Included each month | Beyond that |
|---|---|---|---|
| Doorkeep Starter | $149/month billed annually ($1,788/year), or $179 month to month | 100 minutes | $1.50 per minute |
| Doorkeep Professional | $349/month billed annually ($4,188/year), or $399 month to month | 300 minutes | $2.00 per minute |
| Buildium All Maintenance Calls | $1.10/unit/month, $140 monthly minimum | Every inbound service call, 24/7 | Priced per unit; no minute limit published |
| Buildium Missed Maintenance Calls | $0.70/unit/month, $140 monthly minimum | Missed calls in office hours, every call after hours | Priced per unit; no minute limit published |
Doorkeep Starter
Doorkeep Professional
Buildium All Maintenance Calls
Buildium Missed Maintenance Calls
Published prices, checked November 4, 2026. Both Buildium plans add a one-time $300 setup fee; Doorkeep has none. Doorkeep counts all connected call time, including hold and the transfer leg. Because Buildium prices per unit with a $140 minimum, it often costs less for a smaller portfolio.
The hard parts come built in: the call flow, emergency handling and Fair Housing guardrails. You choose who gets which calls and when.
Facts you add and approve, like trash day, parking or office hours. Questions it can’t answer are captured for you.
The situations you choose ring your Call List, and whoever picks up hears a short briefing first. If nobody answers, it takes a message and your team is notified. Emergency handling can’t be switched off: when there’s danger, the caller is directed to 911 and your team is alerted.
Every call recorded, transcribed, and summarized in your dashboard. Not a note that a call happened. The call itself.
Locked out
Lisa Chen · Maple Ridge #312 · 11:48 pm
Message taken · details captured
Which day is trash pickup?
Kevin Nguyen · Riverside · 7:15 pm
Answered from Knowledge
Ceiling leak
Oakwood Terrace · Unit 12 · 2:04 am
On your escalation list · Call List rung
Illustrative examples. What happens on each call depends on your settings.
The Maintenance Contact Center puts real people on your residents’ maintenance calls, and it writes straight into the Buildium account you already use. That’s a real strength. Doorkeep does one job, your phone, and we’d rather tell you where we fit than pretend we fit everywhere.
Running a larger portfolio? Start with one property or your after-hours line.
Buildium’s Maintenance Contact Center is a staffed service. Professional call center agents answer your residents’ maintenance calls around the clock, holidays included, work out whether each one is an emergency, and open a task in your Buildium account. Buildium says its operators can dispatch vendors as well. Because it’s Buildium’s own add-on, the agents can see your leases, tenants, and tasks without anyone re-entering data.
If what you want is to hand maintenance intake to someone else entirely, including the decision to send a vendor, that is exactly what it’s built to do. Nothing on this page argues otherwise.
A call center is built to take the call off your hands. An agent follows the instructions you gave them, makes the judgment call, and moves the request along. Done well, you hear about it later as a finished ticket.
Doorkeep is built the other way around. It handles what you’ve told it to handle, and for the situations you choose, it brings you in. It rings your Call List, tells whoever picks up which property, which unit, and what’s wrong, then connects the call. If nobody answers, it takes a message and your team is notified. Doorkeep never sends anyone out. It detects, connects, and documents, and the decision about who goes, and when, stays with you.
That is a trade, not a verdict. Some teams want the decision off their plate at 2am. Others want to make it themselves, with the details in front of them, because it’s their vendor, their owner, and their budget.
Buildium’s setup guide ends with giving residents the Contact Center’s phone number for maintenance calls. Doorkeep is built to work on the number your residents already call. Forward everything, or only after hours and overflow, and keep answering the rest yourself.
Because the whole line comes to Doorkeep, it isn’t only the maintenance calls. A prospect asking about a vacancy is captured as a lead and you’re notified, and Doorkeep can answer from facts you’ve approved. A question about rent, fees, or the lease is captured and routed to you, never guessed at. Fair Housing guardrails run on every interaction, and every call is recorded, transcribed, and summarized, so you have what was said, not someone’s note about it.
Doorkeep doesn’t replace Buildium. Buildium stays your system of record for leases, accounting, and work orders; Doorkeep only takes the phone.
Today that works without any integration. You forward your number, add your properties and who gets which calls, and import your contacts so Doorkeep recognizes returning tenants. Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet, so after an urgent call your team enters the work order in Buildium the way it does now.
The Maintenance Contact Center is priced per unit: $1.10 per unit per month to answer every service call, or $0.70 to answer missed calls during office hours and every call after hours. Plans start at a $140 monthly minimum, with a one-time $300 setup fee.
Doorkeep is priced per plan, not per unit. Starter is $149/month billed annually with 100 minutes included each month, and $1.50 per additional minute on Starter. There’s no setup fee.
For a smaller portfolio, Buildium’s per-unit price is often lower, and we won’t pretend otherwise. The question worth asking isn’t only which bill is smaller. It’s what happens on the call, who makes the decision, and which number your residents call.
No. Doorkeep answers your phone, and Buildium stays your property management software. Most of the setup is forwarding your number and telling Doorkeep who gets which calls.
Not yet. Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet. Doorkeep takes the details and notifies your team.
No, by design. Doorkeep detects what the call is, connects the right person on your team with a briefing, and documents the call. Deciding who goes out stays with you. If you want a third party to dispatch vendors, Buildium says the Maintenance Contact Center does.
Yes. At the start of every call, Doorkeep says it’s an AI assistant and tells callers the call is recorded before the conversation begins. When a caller wants a person, it takes the details and reaches your on-call contact, or takes a message if that’s what your rules say.
Yes. Point your existing number at Doorkeep and nothing changes for your tenants. Forward everything, or forward only after hours and overflow and keep answering the rest yourself.
Not always. Buildium prices it per unit, at $1.10 or $0.70 per unit per month with a $140 minimum and a $300 setup fee, so for a smaller portfolio it often costs less. Doorkeep Starter is $149/month billed annually with 100 minutes included each month and no setup fee. Choose on what happens on the call, not on the bill alone.
Buildium’s own published pages, checked November 4, 2026: the Maintenance Contact Center page for the plans, prices, minimum, setup fee, and coverage; the help center article on setup and troubleshooting for how it’s activated, what data it can see and edit, and the Contact Center phone number; and Buildium’s call center guide for task creation and vendor dispatch. Each is linked at the bottom of this page. Doorkeep is not affiliated with Buildium or RealPage, and details on either side can change.
Try it yourself
Three ways to judge Doorkeep for yourself before you sign up.
Call it
(720) 802-3576A real demo line, not a lead form. Calls are recorded so you can hear how it works. We won’t follow up unless you ask us to.
Hear it
Listen to how Doorkeep handles real kinds of calls, start to finish.
Listen to callsHow Doorkeep covers nights, weekends, and holidays.
ExploreCapture and qualify prospects the moment they call.
ExploreEvery call answered by property name, day and night.
ExploreEmergency limits, Fair Housing guardrails, disclosure, and data handling, in writing.
Read the detailsCompare Doorkeep and Super.
View comparisonCompare Doorkeep and Google Voice.
View comparisonCompare Doorkeep and Quo.
View comparisonCompare Doorkeep and EliseAI.
View comparisonCompare Doorkeep and Phone Tenders.
View comparisonCompare Doorkeep and Ruby Receptionists.
View comparisonEvery Doorkeep comparison in one place.
Browse allInformation about Buildium’s Maintenance Contact Center on this page comes from Buildium’s public website as of November 4, 2026, and may have changed since: its Maintenance Contact Center page, its help center article Maintenance Contact Center Setup and Troubleshooting, and its property management call center guide. It reflects what Buildium publishes, not our own testing. Buildium is a trademark of its owner. Doorkeep is not affiliated with Buildium or RealPage. Spot something out of date? Let us know.
Fair Housing guardrails · Recording disclosed on every call · Emergency detection and escalation