Doorkeep vs Quo (formerly OpenPhone)
Quo is a modern business phone for teams. Doorkeep is an AI receptionist that answers your property management calls while you sleep.
Quo is a better phone. Doorkeep is a better answer.
QuoQuo (formerly OpenPhone) is a genuinely good business phone system. Shared numbers, team collaboration, CRM features, integrations. It’s a major upgrade from Google Voice or a personal cell phone. If you’re looking for a modern phone system for your property management team, it deserves serious consideration.
But a better phone system still requires someone to answer it. Quo helps your team manage calls more efficiently. Doorkeep answers calls so your team doesn’t have to, especially the after-hours ones that disrupt your evenings and the routine ones that eat your mornings. These are fundamentally different solutions to the same problem: too many calls, not enough hours.
Team phone system vs. AI receptionist. Different tools, different jobs.
QuoWhat it does
AI answers calls for you. Handles tenants, detects emergencies, documents everything.
QuoGives your team a shared phone system with collaboration and CRM features.
2am emergency call
AI detects emergency, confirms with tenant, escalates to you with full context.
QuoPhone rings for whoever’s on call. They answer it (or don’t). Sona can take a message if nobody picks up.
After-hours routine call
AI handles it completely. You see a summary in the morning.
QuoGoes to voicemail, auto-reply, or rings to on-call team member, or Sona takes a message and answers basic questions.
Leasing inquiry during showing
AI captures lead details, answers property questions, you follow up when free.
QuoShared number lets any available team member pick up, if someone’s available.
Property management knowledge
Pre-trained on PM scenarios. Knows emergencies from routine. Understands Fair Housing.
QuoGeneral-purpose business phone. No property management intelligence built in.
Team collaboration
Call logs, transcripts, and AI summaries visible to your whole team in the dashboard.
QuoShared numbers, internal threads, team mentions, full conversation history.
CRM / Integrations
Focused dashboard for property management. PMS integrations coming.
QuoHubSpot, Salesforce, Pipedrive, Attio, Zapier, Make, and more.
AI features
AI answers and handles entire calls autonomously. Trained on property management.
QuoAI call summaries, transcripts, and call tags. Sona AI agent answers calls, takes messages, and handles basic questions.
Who answers the phone
AI does. You review.
QuoYour team does. Quo helps them manage the work. Sona can step in when nobody’s available.
Price
$149/month. Unlimited properties. AI handles calls.
Quo$19 to $47/user/month. Sona AI adds $0–$199/month depending on call volume.
Quo helps you manage calls. Doorkeep handles them.
This is the core distinction, and it’s worth being clear about because these products solve different problems.
Quo makes your team more efficient at handling communication. Shared numbers mean calls don’t get lost. Threads mean context doesn’t disappear. Integrations mean data flows where it needs to go. It’s a productivity tool for teams who answer phones.
Doorkeep removes the need to answer in the first place, at least for the calls that don’t require you. After-hours maintenance requests, routine tenant questions, leasing inquiries that come in at 9pm: AI handles all of it. You review the results, not the voicemails.
If you have a team of 3 to 5 people and need a better phone system for daily operations, Quo is excellent. If you need something that answers calls when nobody on your team can (or should have to), that’s Doorkeep.
Many property managers will benefit from both. Quo for daytime team communication, Doorkeep for after-hours AI coverage.
Quo added AI to the phone. Doorkeep built the phone around AI.
Quo’s Sona AI agent is a real step forward. It can answer calls when your team is unavailable, take messages, transfer to the right person, and send follow-up texts. If you’re already on Quo and need basic after-hours coverage, Sona is worth turning on.
But Sona is a general-purpose phone assistant. It doesn’t know that a burst pipe at 2am is an emergency that needs immediate escalation. It doesn’t know your pet policy, your rent due dates, or your maintenance vendor preferences. It handles calls the same way whether the caller is a tenant, a prospect, or a contractor.
Doorkeep was built from the ground up for property management. Every call is understood through the lens of your properties, your policies, and your escalation rules. It speaks English and Spanish natively. And pricing is flat: $149/month regardless of call volume, versus Sona’s tiered credits that can add up to $199/month on top of your per-user Quo subscription.
Quo knows your contacts. Doorkeep knows your properties.
Quo’s CRM and contact management is strong. You can tag contacts, add notes, track conversation history. But it doesn’t understand property management context. It doesn’t know that a call about “no hot water” in January is an emergency but “no hot water” in July might wait until morning. It doesn’t know your pet policy, your rent due dates, or your maintenance procedures.
Doorkeep’s knowledge base is built around your properties. Each building has its own policies, emergency contacts, amenities, and procedures. When a tenant calls, Doorkeep doesn’t just answer. It answers with your specific property’s context.
This doesn’t have to be either/or.
Here’s something worth considering: Doorkeep and Quo can complement each other. Use Quo as your team’s business phone system during the day with shared numbers, collaboration, and CRM. Then forward after-hours calls to Doorkeep, where AI handles the overnight shift.
Your team gets a modern phone system. Your tenants get 24/7 coverage. You get your evenings back. Everyone wins.
Hear what after-hours coverage sounds like.
After hours, Quo gives you voicemail. Doorkeep gives you a conversation. Call our demo line and pretend you’re a tenant reporting a maintenance issue at midnight.
①Call the number below
②Pretend you’re a tenant
③Bring up a maintenance issue
④Hear the quality yourself
Your call and number are not saved. Ever.
Add Doorkeep to your stack in 15 minutes.
Keep your phone system
Doorkeep doesn’t replace your business phone. It handles the calls your team shouldn’t have to: after hours, overflow, routine inquiries. Forward calls when you want AI to take over.
Configure your properties
Add your buildings, set your policies, define your emergency contacts. Doorkeep learns your operation so it can represent you accurately.
Set your schedule
Tell Doorkeep when to answer: after hours only, during showings, always, or on a custom schedule. Your rules, your operation.
Common questions
Yes. Many property managers use Quo as their daytime business phone and forward after-hours calls to Doorkeep. Your team gets a modern phone system during the day, and your tenants get AI coverage at night. Setup takes about 5 minutes once you have both accounts.
Sona is a general-purpose phone AI that works across any industry. Doorkeep is purpose-built for property management. That means Doorkeep understands emergency triage (a burst pipe at 2am gets escalated, a dripping faucet waits until morning), speaks English and Spanish natively, and knows your specific properties, policies, and emergency contacts. Sona handles calls. Doorkeep handles property management calls.
Doorkeep is $149/month flat, regardless of call volume or number of properties. Quo starts at $19/user/month, and Sona AI adds $0 to $199/month depending on how many calls it handles. For a small team, the total cost can be similar, but Doorkeep has no per-call charges and no usage tiers. Your busiest month costs the same as your quietest.
No. Doorkeep handles overflow and after-hours calls. Keep your existing phone system — whether that’s Quo, Google Voice, or a landline — and forward calls to Doorkeep when you want AI to take over.
Doorkeep escalates to your emergency contact with full context: who called, what they said, and why it needs attention. The caller gets a professional response, and you get everything you need to follow up. No dropped calls, no empty voicemails.
Most don’t notice. Doorkeep answers naturally, asks relevant follow-up questions, and handles the conversation the way a trained receptionist would. If a caller asks directly, Doorkeep is transparent about being an AI assistant. For tenants who prefer a human, it takes a detailed message and you can call them back.
Your tenants deserve a better answer.
Quo helps your team communicate. Doorkeep handles the calls your team shouldn’t have to take.
No contracts · 30-day money-back guarantee · 15-minute setup