Sleep through the night.
Wake up informed.
Set up a dedicated after-hours line in one step. Doorkeep fields lockouts, detects potential emergencies, and documents routine requests while you're off, with a complete summary by morning.
Expand to leasing, maintenance, or full main line coverage anytime. No reconfiguration.
Lockouts handled, not just documented.
Most after-hours calls are lockouts. Answering services take a message. Doorkeep verifies the tenant, sends your locksmith info, or connects to you or whoever you assign to handle lockouts on your team.
Ashley Brown
Riverside Apts · 7B
Call answered
Doorkeep picks up, identifies the caller, and confirms the property and unit.
Identified tenant
Ashley Brown · Riverside Apts
Identity verified
Tenant verified against your records before any sensitive information is shared.
Hi Ashley, here's your locksmith information:
Peak Locksmith
(303) 555-0142
Locksmith details sent
Your locksmith contact sent directly to the tenant via text.
Doorkeep
“I'm going to put you on hold and connect you with the lockout specialist.”
Lockout request transferred
Or Doorkeep connects the tenant to whoever you assign to handle lockouts on your team.
“Your tenant got help in two minutes. You found out in the morning.”
The 2am distinction that matters.
The 2am "my toilet is running" call doesn't wake you up. The 2am "water is pouring through my ceiling" call does.
Immediate escalation
Doorkeep calls your emergency contact with full context. You know exactly what it is about before you pick up.
- Water leaks, flooding, sewage backup
- Gas smell or carbon monoxide alarm
- Fire or smoke
- No heat in freezing temperatures
- Security threats or break-ins
- Electrical hazards
Documented for morning
Details captured, tenant given next steps. You review it with your coffee.
- Running toilet
- Dripping faucet
- Dishwasher not draining
- Noise complaints
- Parking questions
- Rent questions
Judgment call, handled
Doorkeep makes a judgment call based on your rules, takes action, and documents everything. You set the thresholds.
- AC not working on a hot day
- Minor water drip, contained
- Pest sighting, not infestation
- Lock issue, not locked out
You know exactly what it is about
before you pick up.
Calls you with full context
Doorkeep briefs your on-call contact before connecting the tenant. You know the who, what, and where before you say hello.
“This is Doorkeep. Maria Torres in Unit 12A at Riverside is reporting water coming through her kitchen ceiling. She has turned off the water supply. Would you like to connect?”
Texts you if you don't answer
Missed the call? Doorkeep sends an SMS with the full emergency details so nothing slips through.
Today 2:51 AM
Emergency: Maria Torres, Unit 12A, Riverside. Water through kitchen ceiling. Tenant shut off supply. Call back ASAP.
“We'd rather wake you for one false alarm than miss one real emergency.”
Wake up to this.
Full picture. Ready for you when you are.
James Wright
11:42 PM
Sarah Kim
1:18 AM
Maria Torres
2:49 AM
Overnight call log
Every after-hours call logged with caller, time, and outcome. Nothing to piece together.
Summary
AI-written summaries
Every call summarized with what happened, what was done, and what needs follow-up.
Actions Taken
- Tenant identified
- Locksmith info sent via SMS
- Marked for follow-up
Clear actions taken
See exactly what Doorkeep did on each call. No guessing what happened overnight.
Transcript
Full recordings
Listen to any overnight call. Read the transcript. Verify anything that needs a second look.
Professional coverage.
A fraction of the cost.
Use Doorkeep for just after-hours calls, or make it your main line for everything. Forward your existing number or use a Doorkeep number. Configure once — it adjusts based on your schedule.
See how the main line worksCall and report a lockout.
Pretend you are a tenant locked out of your apartment at midnight. See how Doorkeep handles the call, verifies your identity, and provides your locksmith information.
This is a demo call. We won't follow up unless you ask us to.
Demo calls are recorded so you can hear how Doorkeep works. Recordings are not shared or used for marketing.
Try it tonight.
Forward your after-hours calls this weekend. See what happens. No contracts, no commitment.
No contracts · Cancel anytime · 15-minute setup