Doorkeep answers tenant calls 24/7, determines what's urgent, and only interrupts you when it matters. Here's exactly how.
From the moment a tenant dials your Doorkeep number to the moment you get notified. Here's the complete picture.
Your tenant calls. Doorkeep picks up immediately with your property's name. No hold music, no voicemail, no missed calls.
The AI identifies what the call is about and assesses urgency. Time of day, issue type, and your rules all factor into what happens next.
Depending on the situation: transfers to your designated contact, answers routine questions directly from your knowledge base, or escalates true emergencies immediately.
Every call documented automatically. Summary, transcript, decision trail, and clear outcome. All in your dashboard without listening to a single recording.
The 2am “my toilet is running” call doesn't wake you up. The 2am “water is pouring through my ceiling” call does.
Water pouring through the ceiling at 2am? Doorkeep detects it, transfers the call to your emergency contact, and sends you an SMS if you don't pick up. True emergencies never wait until morning.
Running toilet at 2am? Doorkeep logs the details, confirms next steps with the tenant, and you see it first thing in the morning. No wake-up call for something that can wait.
Not every call is a clear emergency or obvious routine. When it's in between, Doorkeep makes a judgment call, takes action, and documents everything — so you know exactly what happened and why.
Property emergencies detected and escalated immediately. Doorkeep transfers to your emergency contact or sends an SMS alert.
Common issues troubleshot on the call. Details captured completely. Routed to maintenance or logged based on your rules.
Availability, pricing, showing requests captured with full contact details. Transfers to leasing during business hours.
Non-emergency calls handled professionally. Detailed message taken, caller informed of next steps. Summary in the morning.
Tenant locked out? Doorkeep sends your locksmith info via SMS or transfers to on-call staff. Your choice.
Office hours, parking, pet policy, trash pickup. Answered instantly from your knowledge base.
Real life happens. Here's what your tenants experience when you're unavailable.
When we can't reach your team, tenants aren't left hanging. Doorkeep takes a detailed message, confirms next steps, and assures them someone will follow up.
Different properties, different hours, different contacts. Doorkeep adapts to how you operate — not vice versa.
Set availability per property. Assign contacts by call type. Decide what gets transferred vs. logged. Update in seconds.
Pet policy, parking rules, office hours, emergency procedures. Doorkeep answers from what you've configured.
Riverside Apartments
Rent & Payment
Policies
Call this number. Pretend you’re a tenant. See what happens.
①Call the number below
②Pretend you’re a tenant
③Bring up a maintenance issue
④Hear the quality yourself
Your call and number is not saved. Ever.
Set up your first property in 15 minutes. No contracts. Cancel anytime.
No contracts · 30-day money-back guarantee · 15-minute setup