Doorkeep vs Super
Doorkeep is AI phone coverage built for property management. Self-serve setup, published pricing, and emergency detection and escalation from the first call.
SuperSuper is an AI platform for property management with phone, email, and text coverage, plus outbound calling agents. Its after-hours plan includes basic setup and support. The 24/7 and Concierge plans include team-led onboarding. If you want one AI across channels, Super is worth evaluating.
Doorkeep is phone-first on purpose. Every call has two people on the other end of it: the tenant who needs help now, and you, reading what happened in the morning. We’d rather get that call right for both of you than spread across every channel.
How the two compare on the calls that matter.
| Scenario | Doorkeep | Super |
|---|---|---|
| Setup | Self-serve setup. Add properties, set your emergency contacts and rules, then forward your number when you’re ready. | After-hours includes basic setup and support. Super says onboarding for its Receptionist and Concierge plans usually takes 2 to 4 weeks. |
| Pricing | $149/month billed annually ($179 monthly). 100 minutes included, $1.50 per additional minute on Starter. Published on the website. | After-hours starts at $250/month with 500 minutes and basic setup. The 24/7 plan starts at $415/month with 1,000 minutes, unlimited email and text, and concierge onboarding. Usage pricing after that. |
| 2am pipe burst | Potential emergency detected and escalated. You get a call with full context. Recording, transcript, summary, and escalation history in your dashboard by morning. | Identifies emergencies against criteria you set and escalates by topic, property, and time, including on-call rotations. |
| Tenant asks “what are the quiet hours?” | Answered from your property’s knowledge base. Rent and lease questions are captured and routed to you, never guessed at. | Answered from the knowledge bases you provide, by phone, email, or text. |
| Channels covered | Inbound phone calls. | Phone, email, and text, plus outbound calling agents. |
| Who it’s built for | Property managers who want every call handled well and want to set it up themselves. | PM companies that want one AI across phone, email, and text, with team-led onboarding on its 24/7 and Concierge plans. |
| Contracts | Monthly, or annual paid upfront. Cancel anytime. | Month-to-month or annual. Annual pricing includes a discount. |
Setup
Self-serve setup. Add properties, set your emergency contacts and rules, then forward your number when you’re ready.
SuperAfter-hours includes basic setup and support. Super says onboarding for its Receptionist and Concierge plans usually takes 2 to 4 weeks.
Pricing
$149/month billed annually ($179 monthly). 100 minutes included, $1.50 per additional minute on Starter. Published on the website.
SuperAfter-hours starts at $250/month with 500 minutes and basic setup. The 24/7 plan starts at $415/month with 1,000 minutes, unlimited email and text, and concierge onboarding. Usage pricing after that.
2am pipe burst
Potential emergency detected and escalated. You get a call with full context. Recording, transcript, summary, and escalation history in your dashboard by morning.
SuperIdentifies emergencies against criteria you set and escalates by topic, property, and time, including on-call rotations.
Tenant asks “what are the quiet hours?”
Answered from your property’s knowledge base. Rent and lease questions are captured and routed to you, never guessed at.
SuperAnswered from the knowledge bases you provide, by phone, email, or text.
Channels covered
Inbound phone calls.
SuperPhone, email, and text, plus outbound calling agents.
Who it’s built for
Property managers who want every call handled well and want to set it up themselves.
SuperPM companies that want one AI across phone, email, and text, with team-led onboarding on its 24/7 and Concierge plans.
Contracts
Monthly, or annual paid upfront. Cancel anytime.
SuperMonth-to-month or annual. Annual pricing includes a discount.
Built to take routine calls off your plate.
Doorkeep handles it.
Triage, intake, and answers from your property’s knowledge base, so routine calls don’t need you.
When it matters, you know before you answer.
Emergencies and priority calls transfer warm, with a briefing on who’s calling and why.
Nothing disappears.
Every call recorded, transcribed, and summarized. A complete record by morning.
Locked out, details captured for you
Lisa Chen · Maple Ridge #312 · 11:48 pm
No hot water since last night
Maria Torres · Unit 4B · 9:12 pm
Burst pipe, water spreading. Escalated to you.
Oakwood Terrace · Unit 12 · 2:04 am
Full record ready by morning.
All of it tunable in your dashboard: what transfers, what escalates, what gets answered, per property and per time of day.
Every channel, or just the phone.
Super covers phone, email, and text, with inbound and outbound agents. Its after-hours plan includes basic setup and support; its 24/7 and Concierge plans include team-led onboarding. If you want one AI across channels, that breadth is the point.
Doorkeep is phone-first on purpose. Every call has two people on the other end of it: the tenant who needs help now, and you, reading what happened in the morning. We’d rather get that call right for both of you than spread across every channel. Set it up yourself on either plan, then forward your number when you’re ready. Running a larger portfolio? Start with one property or your after-hours line.
Every call lands in your dashboard with a recording, a transcript, and a summary. Potential emergencies are detected and escalated to your contacts, and Fair Housing guardrails apply to every conversation.
Common questions
Super’s own pages, retrieved September 26, 2026: the pricing page for its After-hours and 24/7 plan prices, included minutes, usage pricing, channels, setup options, its stated 2 to 4 weeks for Receptionist and Concierge onboarding, and month-to-month or annual terms; the after-hours, maintenance, and switchboard pages for emergency identification, escalation rules, and on-call rotations. Doorkeep is not affiliated with Super, and prices on either side can change.
Try it yourself
Call your future AI agent.
(720) 802-3576A real demo line, not a lead form. Calls are recorded so you can hear how it works. We won’t follow up unless you ask us to.
Watch it work. Then call it yourself.
Managing a larger portfolio? Book a working session.See how Doorkeep handles it.
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