Doorkeep vs Super
Both use AI to answer property management calls. Super covers phone, text, email and outbound calls. Doorkeep covers your inbound calls, with the hard parts already built in.
SuperAn AI platform for property management covering phone, text and email, with outbound agents for leasing follow-up and collections, English and Spanish voice, and two-way PMS integrations. Its 24/7 and Concierge plans include team-led onboarding. Users can also edit agent prompts or build their own agents on Super’s Harness.
An AI phone agent for property managers, and only that. You choose who gets the call and when, and add the facts it can answer from. You don’t write prompts. The call flow, emergency handling and Fair Housing guardrails are built in and stay on.
Need Spanish voice, texting, outbound calls or PMS work orders? Super is built for that breadth.
Want your inbound calls handled without building or tuning an agent? That’s Doorkeep.
How Doorkeep and Super compare.
Straight from each company’s own site, as of October 28, 2026. Plans change, so check the one you’d buy.
The fit
| Scenario | Doorkeep | Super |
|---|---|---|
| Channels | Inbound phone calls. | Phone, text and email. |
| Languages | English, currently. | English and Spanish voice. More languages by text. |
| Outbound calls | None. Doorkeep answers inbound calls only. | Outbound agents for leasing follow-up and collections. |
| Signing up | Sign up online on either plan. No sales call needed. | Sign up online for After hours. 24/7 and Concierge start with a demo or a conversation with Super’s team. |
| Setup | Do it yourself. Add your properties, choose who gets which calls and when, then forward your number. | After hours includes basic setup and support. 24/7 and Concierge include concierge onboarding, which Super says usually takes 2 to 4 weeks. |
| Who shapes the agent | You set call windows, who picks up and what it knows. Doorkeep handles the guardrails. | Super’s team can train the agent on your SOPs, and users can edit agent prompts. Super also offers a Harness for building your own agents. |
Channels
Inbound phone calls.
SuperPhone, text and email.
Languages
English, currently.
SuperEnglish and Spanish voice. More languages by text.
Outbound calls
None. Doorkeep answers inbound calls only.
SuperOutbound agents for leasing follow-up and collections.
Signing up
Sign up online on either plan. No sales call needed.
SuperSign up online for After hours. 24/7 and Concierge start with a demo or a conversation with Super’s team.
Setup
Do it yourself. Add your properties, choose who gets which calls and when, then forward your number.
SuperAfter hours includes basic setup and support. 24/7 and Concierge include concierge onboarding, which Super says usually takes 2 to 4 weeks.
Who shapes the agent
You set call windows, who picks up and what it knows. Doorkeep handles the guardrails.
SuperSuper’s team can train the agent on your SOPs, and users can edit agent prompts. Super also offers a Harness for building your own agents.
On the call
| Scenario | Doorkeep | Super |
|---|---|---|
| Property questions | Answers from facts you add, like trash day or parking. Each one is checked for Fair Housing problems before callers hear it. | Answers from knowledge bases you or Super’s team set up, per property or property group. Listing details can sync from your PMS. |
| Urgent calls | You choose which situations ring your Call List. If a call is life-threatening, Doorkeep recommends calling 911 and texts your Call List instead of transferring the call. On Professional, add a note for each property that’s read to the caller word for word. | Identifies emergencies using criteria you set and loops in the right people. |
| Reaching a person | Tries a warm transfer with a briefing. Starter rings one person you choose; Professional rings a list in your order. If nobody answers, it takes a message. | AI transfers and routing on 24/7 and Concierge. Release notes describe on-call schedules by staff role. |
| Returning callers | Recognizes tenants from your contact import and asks about a recent open issue. | Describes memory of past conversations with known contacts. |
| Texts to callers | None. Doorkeep doesn’t text callers. Your team can get email or text notifications about calls, depending on the call type, who you’ve set up to receive them and their notification settings. | Handles text conversations. Post-call texts to callers can be switched on or off per agent. |
Property questions
Answers from facts you add, like trash day or parking. Each one is checked for Fair Housing problems before callers hear it.
SuperAnswers from knowledge bases you or Super’s team set up, per property or property group. Listing details can sync from your PMS.
Urgent calls
You choose which situations ring your Call List. If a call is life-threatening, Doorkeep recommends calling 911 and texts your Call List instead of transferring the call. On Professional, add a note for each property that’s read to the caller word for word.
SuperIdentifies emergencies using criteria you set and loops in the right people.
Reaching a person
Tries a warm transfer with a briefing. Starter rings one person you choose; Professional rings a list in your order. If nobody answers, it takes a message.
SuperAI transfers and routing on 24/7 and Concierge. Release notes describe on-call schedules by staff role.
Returning callers
Recognizes tenants from your contact import and asks about a recent open issue.
SuperDescribes memory of past conversations with known contacts.
Texts to callers
None. Doorkeep doesn’t text callers. Your team can get email or text notifications about calls, depending on the call type, who you’ve set up to receive them and their notification settings.
SuperHandles text conversations. Post-call texts to callers can be switched on or off per agent.
Behind the scenes
| Scenario | Doorkeep | Super |
|---|---|---|
| Call record | Recording, transcript and summary in your dashboard. | Summaries, transcripts and recording links can be sent to your connected systems. |
| PMS | Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet. Caller recognition comes from your contact import. | Two-way PMS integrations. Documents work-order creation for Rentvine and DoorLoop. |
| Billing | Monthly, or annual paid upfront. Cancel anytime and keep access through the period you paid for. | Month-to-month, or annual with a discount. |
Call record
Recording, transcript and summary in your dashboard.
SuperSummaries, transcripts and recording links can be sent to your connected systems.
PMS
Buildium, Rentvine and DoorLoop are in Beta: connect your account today. No sync or work orders yet. Caller recognition comes from your contact import.
SuperTwo-way PMS integrations. Documents work-order creation for Rentvine and DoorLoop.
Billing
Monthly, or annual paid upfront. Cancel anytime and keep access through the period you paid for.
SuperMonth-to-month, or annual with a discount.
Prices and included minutes
| Plan | Price | Included each month | Beyond that |
|---|---|---|---|
| Doorkeep Starter | $149/month billed annually ($1,788/year), or $179 month to month | 100 minutes | $1.50 per minute |
| Doorkeep Professional | $349/month billed annually ($4,188/year), or $399 month to month | 300 minutes | $2.00 per minute |
| Super After hours | From $250/month | 500 minutes | Priced by minute; rate not listed |
| Super 24/7 | From $415/month | 1,000 minutes, unlimited email and text | Volume pricing; rate not listed |
| Super Concierge | From $515/month | 1,300 minutes, unlimited email and text | Volume pricing; rate not listed |
Doorkeep Starter
- Price
- $149/month billed annually ($1,788/year), or $179 month to month
- Included each month
- 100 minutes
- Beyond that
- $1.50 per minute
Doorkeep Professional
- Price
- $349/month billed annually ($4,188/year), or $399 month to month
- Included each month
- 300 minutes
- Beyond that
- $2.00 per minute
Super After hours
- Price
- From $250/month
- Included each month
- 500 minutes
- Beyond that
- Priced by minute; rate not listed
Super 24/7
- Price
- From $415/month
- Included each month
- 1,000 minutes, unlimited email and text
- Beyond that
- Volume pricing; rate not listed
Super Concierge
- Price
- From $515/month
- Included each month
- 1,300 minutes, unlimited email and text
- Beyond that
- Volume pricing; rate not listed
Published prices, checked October 28, 2026. Doorkeep counts all connected call time, including hold and the transfer leg. Super lists starting prices and quotes final pricing; its site doesn’t say how it counts minutes. Both offer an annual discount.
A phone agent you run, not one you build.
The hard parts come built in: the call flow, emergency handling and Fair Housing guardrails. You choose who gets which calls and when. No prompts to write or maintain.
Answers what you’ve told it.
Facts you add and approve, like trash day, parking or office hours. Questions it can’t answer are captured for you.
Rings your team when it matters.
The situations you choose ring your Call List, and whoever picks up hears a short briefing first. If nobody answers, it takes a message and your team is notified. Life-threatening calls get a 911 recommendation and a text to your Call List instead of a transfer.
Your note, read as written.
Doorkeep doesn’t give repair or safety advice. On Professional, you can write a short note for a situation at a property, and it’s read to the caller word for word.
Locked out
Lisa Chen · Maple Ridge #312 · 11:48 pm
Message taken · details captured
Which day is trash pickup?
Kevin Nguyen · Riverside · 7:15 pm
Answered from Knowledge
Ceiling leak
Oakwood Terrace · Unit 12 · 2:04 am
On your escalation list · Call List rung
Illustrative examples. What happens on each call depends on your settings.
Every channel, or just the phone.
Super is a strong product with a long list of property management customers. We’re newer, and we’re not trying to be everything. Doorkeep does one job, your phone, and we’d rather tell you where we fit than pretend we fit everywhere.
Super may fit better if
- You want Spanish-speaking voice coverage.
- You want residents handled by text and email too.
- You want outbound calls for leasing follow-up or collections.
- You need work orders written into your PMS from a call.
Doorkeep fits if
- The phone is the problem you’re solving.
- You want to set it up yourself.
- You’d rather not write or maintain prompts.
- You want emergency handling and Fair Housing guardrails that stay on.
Running a larger portfolio? Start with one property or your after-hours line.
Common questions
No. Doorkeep handles phone calls only and doesn’t text callers. Your team can get email or text notifications about calls, depending on the call type, who you’ve set up to receive them and their notification settings.
Doorkeep takes a message with the details. The people you’ve set up for that call type are notified by email or text, per their notification settings, and your team handles the follow-up.
Yes. Turn situations like a water leak or no heat on or off, and those that are on ring your Call List. If a call is life-threatening, Doorkeep recommends calling 911 and texts your Call List instead of transferring the call. On Professional, you can add a short note for each property that’s read to the caller word for word.
You choose its name, voice, call windows, who picks up and the facts it can answer from. Prompts aren’t editable, so the emergency and Fair Housing rules stay in place.
Super’s public pricing, features, maintenance, Harness, integration and release-note pages, checked October 28, 2026. Each page is linked at the bottom of this page. Plans, prices and features change, so confirm details with Super before you buy. Doorkeep is not affiliated with Super.
Try it yourself
Call it. Hear it. See it.
Three ways to judge Doorkeep for yourself before you sign up.
Call it
(720) 802-3576A real demo line, not a lead form. Calls are recorded so you can hear how it works. We won’t follow up unless you ask us to.
Hear it
Sample calls
Listen to how Doorkeep handles real kinds of calls, start to finish.
Listen to callsSee how Doorkeep handles it.
After-Hours Coverage
How Doorkeep covers nights, weekends, and holidays.
ExploreLeasing
Capture and qualify prospects the moment they call.
ExploreFull Coverage
Every call answered by property name, day and night.
ExploreTrust & Compliance
Emergency limits, Fair Housing guardrails, disclosure, and data handling, in writing.
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Browse allInformation about Super on this page comes from Super’s public website and release notes as of October 28, 2026, and may have changed since: its pricing, features, maintenance, Harness and Rentvine integration pages, and its release notes for August 10, August 18, September 14, September 17, September 22. It reflects what Super publishes, not our own testing. Doorkeep is not affiliated with Super. Spot something out of date? Let us know.