Last updated: February 17, 2026
Doorkeep, LLC (“Doorkeep,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering services through our website at doorkeep.co (the “Site”), our application programming interfaces (“APIs”), our mobile applications (“Applications”), and all related services (collectively, the “Services”).
The term “you” refers to you as a user of our Site or Services. “Personal Information” means information that identifies or relates to a particular individual. “Non-Personal Information” means anonymous data that cannot be used to identify you.
By accessing our Site or Services, you accept this Privacy Policy and our Terms of Service, and you consent to our collection, storage, use, and disclosure of your information as described herein.
We collect information about you in three ways: directly from you, automatically through your use of our Services, and from third parties.
When you register for an account, configure our Services, or communicate with us, you provide us with information including your full name, job title, email address, and phone numbers. We also collect your company or property management organization name, property names and addresses, username and password, time zone and business hours, and billing information including your name, address, and payment card details (which are processed directly by Stripe, Inc.).
To customize our AI services for your properties, you provide us with:
Throughout your use of our Services, we also collect support requests and correspondence, feedback and survey responses, training data and examples for AI customization, and any information you voluntarily provide in emails or messages.
Our Services automatically collect certain information to provide and improve our offerings. This includes call data such as:
We also collect usage information about how you interact with our Services, including features accessed and actions taken, API calls and integration activity, system performance metrics, and error logs and debugging information. Additionally, we gather device and technical information such as your IP address and approximate geographic location, browser type, operating system, and device identifiers, access times, referring URLs, and exit pages, and cookie identifiers and similar tracking technologies.
We receive information from our service providers including identity verification from payment processors, telephony data from Twilio, voice processing data from ElevenLabs, and error tracking information from Sentry. As we expand our Services, we may also receive property management system data and CRM information when you choose to connect these integrations.
We use your information primarily to deliver the Services you've requested. This includes:
We continuously work to enhance our offerings by analyzing usage patterns and system performance, developing new features and capabilities, improving voice recognition and AI response accuracy, optimizing call handling and routing, and debugging errors and resolving technical issues. This analysis helps us provide better service to all our customers while maintaining the privacy of individual customer data.
Your information enables us to:
We use your contact information to send service updates, maintenance notices, and security alerts that are essential to your use of the Services. We also respond to your inquiries and support requests, and with your explicit opt-in consent, we may send marketing communications about new features or services. Additionally, we may request feedback through surveys to help us improve our Services.
We may use your information to:
Our AI agents are specifically trained on Fair Housing Act requirements to help ensure compliant communication in property management contexts. We use this training to provide appropriate responses while never using protected class information for discriminatory purposes. This helps our customers maintain compliance with federal housing regulations in their daily operations.
We do not sell, trade, or rent your Personal Information. We share information only in specific, limited circumstances as described below.
We share information with carefully selected third-party vendors who help us provide our Services. Our essential service providers include:
For our business operations, we work with:
These providers are contractually obligated to protect your information and use it only as directed by us in accordance with this Policy.
We share your information when you explicitly authorize us to do so, such as when you choose to connect third-party integrations or when you provide written permission for us to use your feedback as testimonials or case studies. Your consent is always obtained before such sharing occurs.
We may disclose information when legally required to:
If Doorkeep undergoes a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will provide notice via email and prominent website notification before your information becomes subject to a different privacy policy, giving you the opportunity to make decisions about your account.
We may share aggregated, de-identified information that cannot identify you for research, marketing, or business development purposes. This helps us improve our Services and contribute to industry knowledge while protecting your privacy.
Our system automatically announces that calls are being recorded at the beginning of each call. While we provide this standard announcement, you remain responsible for ensuring compliance with all applicable federal, state, and local recording consent laws that may require additional disclosures. This is particularly important in two-party consent states where you must ensure appropriate additional consent is obtained from all parties.
We use artificial intelligence to transcribe, analyze, and respond to calls in real-time. These AI responses are generated based on information you provide and general property management knowledge. Our AI systems are specifically trained on Fair Housing Act compliance to help ensure appropriate responses. We do not use individual call content to train our general AI models without first anonymizing the data. While our AI technology is advanced, it may occasionally produce errors or unexpected outputs, so you should review important communications and maintain appropriate oversight.
Call recordings are retained for 90 days to support quality assurance and service delivery. Call transcripts are retained for the duration of your account to provide you with a complete service history. Voice patterns are processed temporarily for transcription purposes only and are not permanently stored. You may request deletion of specific recordings, though we may be required to retain certain data for legal compliance.
We retain your information only as long as necessary to provide our Services and comply with legal obligations. Our standard retention periods are designed to balance service functionality with data minimization principles.
Upon account termination, we delete or anonymize your information within 90 days, except where longer retention is required by law or necessary to resolve disputes.
We implement comprehensive, industry-standard security measures to protect your information from unauthorized access, use, or disclosure.
Our technical safeguards include:
Organizationally, we:
While we implement these robust security measures, no method of transmission or storage can be guaranteed 100% secure. By using our Services, you acknowledge and accept these inherent risks.
You have the right to request a copy of your Personal Information in a structured, machine-readable format. This allows you to review what information we have about you and transfer it to other services if desired.
You can update your account information directly through your dashboard or by contacting our support team for assistance. We encourage you to keep your information accurate and up-to-date.
You may request deletion of your Personal Information at any time, subject to legal retention requirements. We will process deletion requests promptly while ensuring compliance with applicable laws.
You have several opt-out options available:
We do not and will never sell your Personal Information. If our practices were to change in the future, we would provide clear notice and obtain your consent before any sale of personal data.
California residents have additional rights under the California Consumer Privacy Act, including:
As a Colorado-based business, we fully comply with the Colorado Privacy Act. Colorado residents have the right to:
To exercise any of these rights, contact us at support@doorkeep.co or call (402) 524-5959.
We use cookies and similar technologies to enhance your experience with our Services.
Essential cookies are required for core functionality and include those that maintain your session and authentication, remember your preferences and settings, and enable basic features of our Services.
Analytics cookies help us understand how you use our Services to improve performance and user experience. These cookies track usage patterns, measure feature adoption, and identify areas for improvement. You may opt-out of analytics cookies without affecting core functionality.
Marketing cookies are only used with your explicit opt-in consent to track campaign effectiveness and provide relevant offers about our Services. You have complete control over marketing cookies and can withdraw consent at any time.
You can control all cookies through your browser settings, though disabling essential cookies may limit some functionality of our Services.
Our Services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately at support@doorkeep.co.
Our Services are operated in the United States. If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction. By using our Services, you consent to this transfer and acknowledge that your data will be subject to U.S. law.
Our Services may contain links to third-party websites or services that are not owned or controlled by Doorkeep. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit to understand their data practices.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:
Material changes will take effect 30 days after notification, giving you time to review the changes. Non-material changes or clarifications take effect immediately upon posting. Your continued use of our Services after changes take effect constitutes your acceptance of the updated Policy.
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Doorkeep, LLC
A Delaware Limited Liability Company
4845 Pearl East Cir Ste 118 PMB 86344
Boulder, Colorado 80301
Email: support@doorkeep.co
Phone: (402) 524-5959
Website: doorkeep.co
For privacy-specific requests, please email support@doorkeep.co with “Privacy Request” in the subject line for the fastest response.
© 2026 Doorkeep, LLC. All rights reserved.