Last updated: March 25, 2026
Doorkeep, LLC (“Doorkeep,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering services through our website at doorkeep.co (the “Site”), our application programming interfaces (“APIs”), our mobile applications (“Applications”), and all related services (collectively, the “Services”).
The term “you” refers to you as a user of our Site or Services. “Personal Information” means information that identifies or relates to a particular individual. “Non-Personal Information” means anonymous data that cannot be used to identify you.
By accessing our Site or Services, you accept this Privacy Policy and our Terms of Service, and you consent to our collection, storage, use, and disclosure of your information as described herein.
We collect information about you in three ways: directly from you, automatically through your use of our Services, and from third parties.
When you register for an account, configure our Services, or communicate with us, you provide us with information including your full name, job title, email address, and phone numbers. We also collect your company or property management organization name, property names and addresses, username and password, time zone and business hours, and billing information including your name, address, and payment card details (which are processed directly by Stripe, Inc.).
To customize our AI services for your properties, you provide us with:
Throughout your use of our Services, we also collect support requests and correspondence, feedback and survey responses, training data and examples for AI customization, and any information you voluntarily provide in emails or messages.
Our Services automatically collect certain information to provide and improve our offerings. This includes call data such as:
We also collect usage information about how you interact with our Services, including features accessed and actions taken, API calls and integration activity, system performance metrics, and error logs and debugging information. Additionally, we gather device and technical information such as your IP address and approximate geographic location, browser type, operating system, and device identifiers, access times, referring URLs, and exit pages, and cookie identifiers and similar tracking technologies.
We receive information from our service providers including identity verification from payment processors, telephony data from Twilio, voice processing data from Retell AI, and error tracking information from Sentry. As we expand our Services, we may also receive property management system data and CRM information when you choose to connect these integrations.
When tenants, prospective tenants, vendors, or other third parties call your Doorkeep phone number(s), the Services automatically collect their phone number, the content of their conversation (via recording and transcription), and any personal information they voluntarily provide during the call, which may include their name, property and unit identifiers, and the substance of their inquiry. This information may contain sensitive details regarding health, safety, disability accommodations, domestic situations, or other personal matters. This data is collected on your behalf as our customer, and you are the controller of this information for purposes of applicable privacy laws. We process it solely as your service provider in accordance with this Privacy Policy and our Terms of Service.
We use your information primarily to deliver the Services you've requested. This includes:
We continuously work to enhance our offerings by analyzing usage patterns and system performance, developing new features and capabilities, improving voice recognition and AI response accuracy, optimizing call handling and routing, and debugging errors and resolving technical issues. This analysis helps us provide better service to all our customers while maintaining the privacy of individual customer data.
Our voice AI platform provider may use de-identified, aggregated call data to improve their models and services, provided such use does not identify any customer or individual caller. We do not share identifiable call content with third parties for their own training purposes. If our data processing agreements with infrastructure providers include commitments that further restrict or prohibit the use of customer data for model training, those commitments supersede this general description.
Your information enables us to:
We use your contact information to send service updates, maintenance notices, and security alerts that are essential to your use of the Services. We also respond to your inquiries and support requests, and with your explicit opt-in consent, we may send marketing communications about new features or services. Additionally, we may request feedback through surveys to help us improve our Services.
We may use your information to:
Our AI agents are specifically trained on Fair Housing Act requirements to help ensure compliant communication in property management contexts. We use this training to provide appropriate responses while never using protected class information for discriminatory purposes. This helps our customers maintain compliance with federal housing regulations in their daily operations. These measures are designed to reduce risk and do not constitute a Fair Housing compliance program. Customers remain solely responsible for their own Fair Housing compliance obligations.
We do not sell, trade, or rent your Personal Information. We share information only in specific, limited circumstances as described below.
We share information with carefully selected third-party vendors who help us provide our Services. Our essential service providers include:
For our business operations, we work with:
A current list of sub-processors involved in the processing of customer and caller data is available upon request by contacting support@doorkeep.co. We will provide at least thirty (30) days' notice before adding any new sub-processor that materially changes the processing of personal data, either by email to registered customers or by updating the sub-processor list.
These providers are contractually obligated to protect your information and use it only as directed by us in accordance with this Policy.
We share your information when you explicitly authorize us to do so, such as when you choose to connect third-party integrations or when you provide written permission for us to use your feedback as testimonials or case studies. Your consent is always obtained before such sharing occurs.
We may disclose information when legally required to:
If Doorkeep undergoes a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will provide notice via email and prominent website notification before your information becomes subject to a different privacy policy, giving you the opportunity to make decisions about your account.
We may share aggregated, de-identified information that cannot identify you for research, marketing, or business development purposes. This helps us improve our Services and contribute to industry knowledge while protecting your privacy.
Our system automatically announces that calls are being recorded and that the caller is speaking with an AI-powered assistant at the beginning of each call. While we provide this standard announcement, you remain responsible for ensuring compliance with all applicable federal, state, and local recording consent laws that may require additional disclosures. This is particularly important in two-party consent states where you must ensure appropriate additional consent is obtained from all parties. Call recording continues during transferred call segments; you are responsible for ensuring disclosure requirements are met for the entirety of recorded calls.
We use artificial intelligence to transcribe, analyze, and respond to calls in real-time. These AI responses are generated based on information you provide and general property management knowledge. Call content is processed by our voice AI platform provider's large language models, which may include providers such as OpenAI, Anthropic, and Google. The specific models used may change as our platform provider updates their available options.
Our AI systems are specifically trained on Fair Housing Act compliance to help ensure appropriate responses. We do not use individual call content to train our general AI models without first anonymizing the data. Our voice AI platform provider may use de-identified, aggregated data from call processing to improve their services, provided such use does not identify any customer or individual caller. While our AI technology is advanced, it may occasionally produce errors or unexpected outputs, so you should review important communications and maintain appropriate oversight.
Call recordings are processed through our voice AI platform provider's infrastructure (hosted on Amazon Web Services in the United States) and downloaded to our DigitalOcean backup storage. Call recordings are automatically deleted after ninety (90) days from both our voice AI platform provider's infrastructure and our backup storage.
Call transcripts, summaries, and associated metadata are retained in your account for the duration of your subscription to provide historical context and service functionality. Certain non-identifying technical metadata (such as call duration and system performance data) may be retained by our infrastructure providers for operational purposes beyond the 90-day recording retention period.
You may request deletion of specific recordings at any time, and such deletions will be processed from both our voice AI platform provider's infrastructure and our backup storage. We may be required to retain certain data for legal compliance.
When we process personal data about your tenants, prospective tenants, and other callers on your behalf, we act as a service provider and processor under applicable privacy laws. You act as the controller of this data, meaning you determine the purposes and means of processing.
As a processor, we will: (a) process caller personal data only in accordance with your instructions as implemented through your account configuration and these Terms; (b) implement appropriate technical and organizational security measures; (c) assist you in responding to data subject rights requests (such as access, deletion, or correction requests) to the extent reasonably practicable; (d) notify you of any data breach affecting caller personal data within thirty (30) days of discovery, or sooner if required by applicable law; and (e) delete or return caller personal data upon termination of your account in accordance with our data retention schedule.
If you require a formal Data Processing Agreement to comply with applicable privacy laws, including the Colorado Privacy Act or the California Consumer Privacy Act, please contact support@doorkeep.co.
We retain your information only as long as necessary to provide our Services and comply with legal obligations. Our standard retention periods are designed to balance service functionality with data minimization principles.
Upon account termination, we delete or anonymize your information within 30 days, except where longer retention is required by law or necessary to resolve disputes. Deletion includes removal of data from both our own systems and, to the extent within our control, from our sub-processors' systems in accordance with their configured retention policies.
We implement comprehensive, industry-standard security measures to protect your information from unauthorized access, use, or disclosure.
Our technical safeguards include:
Organizationally, we:
While we implement these robust security measures, no method of transmission or storage can be guaranteed 100% secure. By using our Services, you acknowledge and accept these inherent risks.
You have the right to request a copy of your Personal Information in a structured, machine-readable format. This allows you to review what information we have about you and transfer it to other services if desired.
You can update your account information directly through your dashboard or by contacting our support team for assistance. We encourage you to keep your information accurate and up-to-date.
You may request deletion of your Personal Information at any time, subject to legal retention requirements. We will process deletion requests promptly while ensuring compliance with applicable laws. Deletion requests will be executed across both our own systems and our sub-processors' systems to the extent within our control.
You have several opt-out options available:
We do not and will never sell your Personal Information. If our practices were to change in the future, we would provide clear notice and obtain your consent before any sale of personal data.
If a tenant, prospective tenant, or other caller wishes to exercise data subject rights (such as access, deletion, or correction of their personal data), they should contact their property management company directly. We will assist our customers in responding to such requests to the extent reasonably practicable.
California residents have additional rights under the California Consumer Privacy Act, including:
As a Colorado-based business, we fully comply with the Colorado Privacy Act. Colorado residents have the right to:
When we process personal data on behalf of our customers (such as tenant call data), we do so as a processor under the CPA. Our customers are the controllers responsible for responding to data subject rights requests from their tenants. We assist our customers in fulfilling these obligations as described in the “Our Role as a Data Processor” section above.
To exercise any of these rights, contact us at support@doorkeep.co or call (402) 524-5959.
We use cookies and similar technologies to enhance your experience with our Services.
Essential cookies are required for core functionality and include those that maintain your session and authentication, remember your preferences and settings, and enable basic features of our Services.
Analytics cookies help us understand how you use our Services to improve performance and user experience. These cookies track usage patterns, measure feature adoption, and identify areas for improvement. You may opt-out of analytics cookies without affecting core functionality.
Marketing cookies are only used with your explicit opt-in consent to track campaign effectiveness and provide relevant offers about our Services. You have complete control over marketing cookies and can withdraw consent at any time.
You can control all cookies through your browser settings, though disabling essential cookies may limit some functionality of our Services.
Our Services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately at support@doorkeep.co.
Our Services are operated in the United States. All call data is processed and stored within the United States, including call recordings (processed through Amazon Web Services in the United States and backed up on DigitalOcean infrastructure in the United States). If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction. By using our Services, you consent to this transfer and acknowledge that your data will be subject to U.S. law.
Our Services may contain links to third-party websites or services that are not owned or controlled by Doorkeep. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit to understand their data practices.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:
Material changes will take effect 30 days after notification, giving you time to review the changes. Non-material changes or clarifications take effect immediately upon posting. Your continued use of our Services after changes take effect constitutes your acceptance of the updated Policy.
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Doorkeep, LLC
A Delaware Limited Liability Company
4845 Pearl East Cir Ste 118 PMB 86344
Boulder, Colorado 80301
Email: support@doorkeep.co
Phone: (402) 524-5959
Website: doorkeep.co
For privacy-specific requests, please email support@doorkeep.co with “Privacy Request” in the subject line for the fastest response.
© 2026 Doorkeep, LLC. All rights reserved.
Fair Housing guardrails · All-party recording consent · Emergency detection and escalation