Last updated: February 17, 2026
These Terms of Service (“Terms”) are a legal agreement between you (“Customer,” “you,” or “your”) and Doorkeep, LLC, a Delaware limited liability company (“Doorkeep,” “we,” “us,” or “our”). By accessing or using our AI-powered communication services, including voice answering, call management, and related features (collectively, the “Services”), you agree to be bound by these Terms.
Doorkeep provides AI-powered 24/7 phone answering and communication management services designed for property management professionals. Our Services include:
To use our Services, you must: (a) be at least 18 years old; (b) be a legitimate U.S.-based business entity or authorized representative thereof; (c) maintain a valid U.S. address and phone number; (d) provide accurate, current, and complete registration information; (e) maintain the security of your account credentials; and (f) promptly notify us of any unauthorized account access.
You are responsible for all activity under your account, including usage by your employees, agents, or authorized users. The Services are only available to customers located in the United States.
We reserve the right to request verification documents at any time, including: business registration or incorporation documents, tax identification numbers, proof of property management licensing (where applicable), identity verification for account administrators, and proof of authorization to manage properties listed in your account. Failure to provide requested verification within a reasonable timeframe may result in account suspension or termination.
Our Services utilize artificial intelligence and machine learning technologies for various purposes, including but not limited to:
You acknowledge and agree that:
AI responses do not constitute legal, financial, medical, emergency, or other professional advice. The Services are designed for general communication management and information gathering only. For emergencies, callers should be directed to call 911.
THE SERVICES ARE NOT A SUBSTITUTE FOR 911 OR OTHER EMERGENCY SERVICES. DOORKEEP DOES NOT ROUTE, SUPPORT, OR HANDLE EMERGENCY CALLS. THE SERVICES CANNOT AND WILL NOT CONNECT CALLERS TO 911, POLICE, FIRE, MEDICAL, OR ANY OTHER EMERGENCY RESPONSE SERVICES.
If a caller indicates an emergency situation, our AI will instruct them to hang up and dial 911 immediately. You acknowledge that:
YOU ACKNOWLEDGE THESE LIMITATIONS AND AGREE TO HOLD DOORKEEP HARMLESS FROM ANY DAMAGES ARISING FROM INABILITY TO REACH EMERGENCY SERVICES THROUGH OUR PLATFORM.
You may use the Services solely for legitimate business purposes related to property management and in compliance with all applicable laws and regulations.
You agree not to use the Services, and shall not permit any third party to use the Services, for any unlawful purpose or in any way that violates these Terms. Without limiting the foregoing, you shall not (and shall not permit others to):
If you enable AI service dispatch features:
Our Services are subject to fair use limitations based on your subscription plan. Voice minutes, concurrent calls, API calls, storage, and user accounts are all limited based on your specific plan tier. Your specific limits are detailed in your subscription plan or order form. Excess usage will incur overage charges at our then-current rates or may require a plan upgrade. We reserve the right to suspend service for excessive use that impacts system performance or the experience of other customers.
SMS functionality is limited to: (a) sending notifications to your authorized users via toll-free numbers; and (b) when enabled, sending automated responses to incoming text messages indicating that SMS is not supported, along with any customized message you configure. All SMS handling complies with Twilio's messaging policies and includes required opt-out information. The Services do not support two-way SMS communication with tenants or external parties.
Customer is solely responsible for obtaining prior express written consent before sending any SMS notifications to residents or third parties. Customer must maintain records of all consent and honor opt-out requests immediately.
The Services automatically announce that calls are being recorded when answered. Call recordings are stored both through ElevenLabs' infrastructure and backed up to our DigitalOcean storage for redundancy and accessibility. You are solely responsible for: (a) ensuring compliance with all federal, state, and local recording consent laws beyond our standard announcement; (b) verifying our standard recording announcement meets your jurisdiction's requirements; (c) configuring any additional announcements if required; (d) obtaining any additional necessary consents in two-party consent jurisdictions; (e) maintaining records of consent where required by law; and (f) ensuring your staff understands and complies with recording policies.
In jurisdictions requiring all-party consent, Customer must ensure additional measures are taken beyond our standard announcement. Customer acknowledges that our standard recording announcement alone may not satisfy all local requirements and agrees to implement any necessary supplemental consent procedures.
Calls may involve emergency situations where callers disclose sensitive health, safety, or personal information. All calls are recorded and stored according to Section 5.4 regardless of content. You are responsible for ensuring your use of emergency call recordings complies with applicable privacy laws and internal policies.
When using our Services for residential property management, you agree to: (a) ensure all communications comply with the Fair Housing Act and applicable state and local fair housing laws; (b) not use the Services to discriminate based on race, color, religion, sex, disability, familial status, national origin, or other protected characteristics; (c) regularly review AI responses for potential fair housing violations; (d) properly train your staff on fair housing requirements; (e) take full responsibility for compliance with all housing regulations; and (f) immediately report and correct any potential violations.
While our AI is trained on Fair Housing compliance best practices, Doorkeep makes no warranty that AI responses will always be Fair Housing compliant. Customer maintains sole responsibility for reviewing all communications and ensuring compliance with all applicable housing laws.
You agree to comply with all applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA), Truth in Caller ID Act, state and federal Do Not Call regulations, and local business licensing requirements for phone services.
Our collection and use of personal information is governed by our Privacy Policy. By using the Services, you consent to our data practices as described therein.
You retain ownership of all data you submit to the Services (“Customer Data”). We will process Customer Data solely to provide and improve the Services. You grant us a limited, non-exclusive license to use Customer Data as necessary to deliver the Services. You are responsible for the accuracy, legality, and integrity of all Customer Data. We may generate anonymized, aggregated data for service improvement and analytics purposes. You must have all necessary rights and consents to provide Customer Data to us.
We implement commercially reasonable technical and organizational security measures to protect Customer Data, including encryption in transit and at rest, access controls and authentication, regular security assessments, and incident response procedures. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data is retained as follows:
Fees are specified in your subscription plan or order form. All fees are billed in advance on a monthly or annual basis. Payments are processed automatically via the payment method on file. Prices are subject to change with 30 days' notice.
Usage exceeding your plan limits will incur additional charges for: excess voice minutes (charged at published per-minute rates), additional concurrent calls (charged based on peak usage), additional users (charged at per-user rates). Overage charges are billed monthly in arrears. Current overage rates are available in your account dashboard.
You are responsible for all applicable sales, use, VAT, and other taxes, excluding taxes on our net income.
All fees paid are non-refundable except as required by law or as specified in our Cancellation Policy.
Overdue amounts incur interest at 1.5% per month or the maximum permitted by law, whichever is less. We may suspend services for accounts more than 30 days overdue. You are responsible for collection costs and reasonable attorneys' fees incurred in collecting overdue amounts.
We retain all rights, title, and interest in and to: the Services and underlying technology, our trademarks, logos, and branding, AI models, algorithms, and methodologies, documentation, training materials, and content, aggregated and anonymized data, and any improvements or derivatives thereof.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term solely for your internal business purposes.
Any feedback, suggestions, or ideas you provide become our property and may be used without compensation, attribution, or obligation to you.
You retain all rights to your trademarks, logos, and proprietary business information, granting us only the limited rights necessary to provide the Services.
Our Services integrate with and depend on various third-party providers:
Infrastructure & Hosting: Render (application hosting), DigitalOcean (cloud infrastructure and backup storage), Cloudflare (CDN, DNS, and security), Framer (website hosting).
Core Functionality: Twilio (voice and SMS infrastructure, phone number provisioning), ElevenLabs (voice synthesis and call recording storage), OpenAI (AI language models), Anthropic (AI language models).
Business Operations: Stripe (payment processing), Google Workspace (business productivity), Postmark (transactional email), HelpScout (customer support), Featurebase (product feedback), Sentry (error monitoring).
This list of subprocessors may be updated from time to time. Continued use of the Services after updates constitutes acceptance of new subprocessors.
Your use of the Services may be subject to additional third-party terms, including Twilio's Acceptable Use Policy, Stripe's Services Agreement, AI provider usage policies, and other applicable third-party terms of service. You agree to comply with all applicable third-party terms.
We are not responsible for third-party service outages, changes, or discontinuations. Third-party services may have their own limitations and restrictions. We may change third-party providers without notice if functionality remains reasonably comparable. Some features may become unavailable if third-party services change or become unavailable.
We strive for high availability but do not guarantee any specific uptime percentage. The Services may be unavailable due to: scheduled maintenance (with notice when possible), emergency maintenance, third-party service disruptions, force majeure events, or factors beyond our reasonable control. No credits or refunds will be provided for service unavailability unless separately agreed in writing.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR RELIABILITY OF INFORMATION, UNINTERRUPTED OR ERROR-FREE OPERATION, OR COMPATIBILITY WITH YOUR SYSTEMS.
WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, ANY WARRANTY REGARDING AI ACCURACY OR COMPLETENESS, ANY WARRANTY AGAINST DATA LOSS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES, DATA LOSS OR CORRUPTION, BUSINESS INTERRUPTION, REPUTATIONAL HARM, FAILURE TO REALIZE EXPECTED SAVINGS, OR DAMAGES ARISING FROM THIRD-PARTY SERVICES.
These limitations apply even if remedies fail of their essential purpose and regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise.
You agree to defend, indemnify, and hold harmless Doorkeep, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any laws, regulations, or third-party rights; (d) Customer Data or any content you transmit through the Services; (e) your failure to obtain required consents for call recording; (f) your failure to comply with Fair Housing or other applicable regulations; (g) actions of your employees, agents, or authorized users; (h) your integrations with third-party services; (i) any claim that the Services failed to connect to emergency services or 911.
We will defend, indemnify, and hold you harmless from third-party claims that the Services infringe their intellectual property rights, except to the extent such claims arise from: (a) your modifications or misuse of the Services; (b) your combination of the Services with other products or services; (c) your use of outdated versions after notice of required updates; or (d) Customer Data or content you provide.
The indemnified party must: promptly notify the indemnifying party of any claim, provide reasonable cooperation and information, and allow the indemnifying party sole control of defense and settlement (provided the indemnified party may participate at its own expense).
Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@doorkeep.co. We will attempt good faith efforts to resolve disputes informally for at least 30 days after notification.
YOU AND DOORKEEP AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, EXCEPT THAT EACH PARTY MAY BRING CLAIMS IN SMALL CLAIMS COURT IF SUCH CLAIMS QUALIFY, AND EITHER PARTY MAY SEEK INJUNCTIVE RELIEF FOR INTELLECTUAL PROPERTY VIOLATIONS.
Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules and Procedures, with proceedings held in Denver, Colorado. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
YOU AND DOORKEEP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MULTIPLE PERSONS' CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. To the extent litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado.
You may opt out of the arbitration agreement by sending written notice to our address below within 30 days of first accepting these Terms. Your notice must clearly state your intent to opt out of arbitration.
These Terms commence upon your account creation or first use of the Services and continue until terminated in accordance with this Section.
You may cancel your subscription at any time through your account settings or by contacting support@doorkeep.co. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
We may suspend or terminate your account immediately for: (a) violation of these Terms; (b) non-payment or payment disputes; (c) fraudulent or illegal activity; (d) extended inactivity (over 180 days); (e) as required by law or legal process; or (f) behavior harmful to other users or our systems.
Upon termination:
These Terms, together with any order forms, service agreements, and policies referenced herein, constitute the entire agreement between you and Doorkeep regarding the Services.
We may update these Terms by providing 30 days' notice via email or in-app notification. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.
If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.
Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You agree to comply with all applicable export and re-export control laws and regulations, and you shall not export or re-export the Services to prohibited countries, entities, or individuals.
If you are a government entity, these Terms apply to the extent consistent with applicable law. If any provision is invalid under applicable law, that provision is excluded only to the extent of such invalidity.
Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
Notices to you will be sent to the email address associated with your account. Notices to us should be sent to support@doorkeep.co. Legal notices should be sent to our registered address below.
The Services are designed for and only available to businesses located in the United States. By using the Services, you represent and warrant that you are located in the United States and will only use the Services for U.S.-based properties and operations.
Doorkeep, LLC
4845 Pearl East Cir Ste 118 PMB 86344
Boulder, Colorado 80301
Email: support@doorkeep.co
Phone: (402) 524-5959
Website: doorkeep.co
For support inquiries, please contact support@doorkeep.co or visit our help center.
By clicking “Accept,” creating an account, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
Last Updated: February 17, 2026 · Version 1.1