Effective: April 22, 2026
These Terms of Service (“Terms”) are a legal agreement between you (“Customer,” “you,” or “your”) and Doorkeep, LLC, a Delaware limited liability company (“Doorkeep,” “we,” “us,” or “our”). By accessing or using our AI-powered communication services, including voice answering, call management, and related features (collectively, the “Services”), you agree to be bound by these Terms.
Doorkeep provides AI-powered 24/7 phone answering and communication management services designed for property management professionals. Our Services include:
To use our Services, you must: (a) be at least 18 years old; (b) be a legitimate U.S.-based business entity or authorized representative thereof; (c) maintain a valid U.S. address and phone number; (d) provide accurate, current, and complete registration information; (e) maintain the security of your account credentials; and (f) promptly notify us of any unauthorized account access.
You are responsible for all activity under your account, including usage by your employees, agents, or authorized users. The Services are only available to customers located in the United States.
We reserve the right to request verification documents at any time, including: business registration or incorporation documents, tax identification numbers, proof of property management licensing (where applicable), identity verification for account administrators, and proof of authorization to manage properties listed in your account. Failure to provide requested verification within a reasonable timeframe may result in account suspension or termination.
Our Services utilize artificial intelligence and machine learning technologies for various purposes, including but not limited to:
You acknowledge and agree that:
AI responses do not constitute legal, financial, medical, emergency, or other professional advice. The Services are designed for general communication management and information gathering only. For emergencies, callers should be directed to call 911.
THE SERVICES ARE NOT A SUBSTITUTE FOR 911 OR OTHER EMERGENCY SERVICES. DOORKEEP DOES NOT ROUTE, SUPPORT, OR HANDLE EMERGENCY CALLS. THE SERVICES CANNOT AND WILL NOT CONNECT CALLERS TO 911, POLICE, FIRE, MEDICAL, OR ANY OTHER EMERGENCY RESPONSE SERVICES.
If a caller indicates an emergency situation, our AI will instruct them to hang up and dial 911 immediately. You acknowledge that:
Our emergency detection features are designed to identify potential emergency situations based on caller statements and route or escalate them according to your configured escalation procedures. These features operate on a best-effort basis and may not identify all emergency situations, particularly when callers do not clearly describe life-threatening circumstances. You further acknowledge that: (a) emergency detection is not a substitute for professional emergency response systems or training; (b) the AI may fail to identify an emergency, may incorrectly classify a non-emergency as an emergency, or may be unable to reach your designated escalation contacts; (c) neither you nor your tenants should rely on the Services as a primary emergency notification system; (d) tenants and callers remain solely responsible for their own emergency response decisions, including whether and when to contact 911; and (e) you are responsible for informing tenants that the Services are not an emergency service and that they should contact 911 directly in any emergency situation.
YOU ACKNOWLEDGE THESE LIMITATIONS AND AGREE TO HOLD DOORKEEP HARMLESS FROM ANY DAMAGES ARISING FROM INABILITY TO REACH EMERGENCY SERVICES THROUGH OUR PLATFORM, FROM ANY FAILURE OF EMERGENCY DETECTION FEATURES TO IDENTIFY OR PROPERLY ESCALATE AN EMERGENCY SITUATION, OR FROM ANY ACTIONS OR INACTIONS OF CALLERS, TENANTS, OR PROPERTY MANAGEMENT PERSONNEL IN RESPONSE TO INFORMATION PROVIDED BY THE SERVICES.
The Services are a communication facilitation tool designed to receive, triage, and route incoming calls on your behalf. The Services capture caller information, categorize inquiries, detect potential emergencies, and deliver structured summaries to you and your designated team members.
The Services do not and are not intended to: (a) provide property management advice or make property management decisions; (b) interpret, modify, or make representations about lease terms, rental agreements, or property rules; (c) make binding commitments, promises, or warranties on your behalf; (d) provide legal, financial, or medical advice to callers; (e) authorize, schedule, or dispatch maintenance or repair services unless you have separately enabled and configured such features; (f) make representations about property availability, pricing, or terms that you have not expressly configured; or (g) act as your agent for any purpose beyond communication handling as described in these Terms.
In furtherance of the foregoing, the Services will not, and are not designed to: (i) interpret specific provisions of any lease, rental agreement, or rental addendum; (ii) confirm, deny, or describe rental rates, security deposit amounts, late fee amounts, or other financial terms; (iii) describe or confirm lease term lengths, renewal terms, notice periods, or termination rights; (iv) provide guidance on eviction procedures, cure periods, or tenant rights; (v) make representations about pet policies, occupancy limits, or guest policies; (vi) confirm the availability, pricing, or amenities of specific units other than information you have expressly provided for caller-facing use; or (vii) negotiate, modify, or memorialize any change to lease terms. Any caller request for such information will be captured and routed to you for independent response.
You remain solely responsible for all property management decisions, tenant relationships, lease enforcement, and regulatory compliance. Any information captured or communicated by the Services is provided to you for your independent evaluation and action. Doorkeep is not a party to and assumes no responsibility for the landlord-tenant relationship or any property management decisions arising from information captured or communicated through the Services.
Certain features of the Services, including warm transfer and emergency escalation, require the Services to place outbound calls or send outbound SMS messages to you and your designated team members. By enabling these features and designating recipients in your account settings, you provide prior express consent under the Telephone Consumer Protection Act (47 U.S.C. 227) and applicable state laws for Doorkeep to place such outbound communications to the designated phone numbers using automated technology. You represent that you have obtained consent from each designated recipient to receive these communications, and you are responsible for maintaining current contact information and promptly removing any recipient who withdraws consent.
When a call is transferred from the AI agent to a designated team member, call recording continues during and after the transfer. The initial recording disclosure provided at the beginning of the call applies to the entire call session, including any transferred portions. You are responsible for ensuring this disclosure is sufficient under the recording consent laws of your jurisdiction, including in all-party consent states where additional disclosure during the transfer handoff may be advisable.
The Services include functionality designed to detect keywords or phrases that may indicate an emergency situation and to attempt to escalate such calls to the emergency contact designated by Customer. Customer acknowledges and agrees that: (a) emergency detection operates on a best-effort basis using AI pattern recognition and may not detect all emergency situations or may classify non-emergency situations as emergencies; (b) Doorkeep is not an emergency services provider and the Services do not replace calling 911 or other emergency services; (c) any 911 reminder delivered by the AI agent is a courtesy reminder and does not constitute a diagnosis, assessment, or guidance regarding the severity or nature of any emergency; (d) Customer is solely responsible for designating accurate and reachable emergency contacts and for maintaining those contacts' current availability and contact information; (e) Doorkeep's obligation is limited to making a commercially reasonable attempt to notify the designated emergency contact and to document the escalation attempt; and (f) Doorkeep shall have no liability for any harm, injury, property damage, or other loss arising from an emergency situation, an escalation failure, a missed escalation, or a property manager's failure to respond to an escalation notification.
Customer is solely responsible for: (i) configuring emergency contacts that are reachable and responsive; (ii) testing emergency escalation behavior before relying on the Services for emergency routing; (iii) ensuring that tenants or callers who have a life-threatening emergency call 911 directly; and (iv) maintaining any independent emergency response protocols required by applicable law or regulation for Customer's properties.
Consistent with Section 2.5, the Services act as a communication facilitation tool between you and your callers. Doorkeep is not a party to the landlord-tenant relationship, any lease, or any transaction between you and any caller, and does not represent your interests or accept communications addressed to you.
Because Doorkeep is a facilitator and not your agent, calls received by the Services and information captured during those calls do not constitute legal notice to you under any federal, state, or local law, including but not limited to statutes governing habitability, repair obligations, lease termination, right-to-cure periods, security deposit disputes, reasonable accommodation requests under the Fair Housing Act or Americans with Disabilities Act, or any other landlord-tenant or housing statutory framework. The Services are a tool you use to handle inbound communication; they are not a legal notice-delivery mechanism.
You are solely responsible for providing tenants, prospective tenants, and other third parties with appropriate channels for legally-required notices (including physical mailing addresses, email addresses, or portals specified in your leases or required by applicable law), and for monitoring and responding to such notices through those channels. Use of the Services does not modify, supplement, or satisfy any statutory notice requirement.
Nothing in these Terms and no action taken by the Services creates an agency, employment, fiduciary, or representative relationship between Doorkeep and you.
You may use the Services solely for legitimate business purposes related to property management and in compliance with all applicable laws and regulations.
You agree not to use the Services, and shall not permit any third party to use the Services, for any unlawful purpose or in any way that violates these Terms. Without limiting the foregoing, you shall not (and shall not permit others to):
If you enable AI service dispatch features:
Our Services are subject to fair use limitations based on your subscription plan. Voice minutes, concurrent calls, API calls, storage, and user accounts are all limited based on your specific plan tier. Your specific limits are detailed in your subscription plan or order form. Excess usage will incur overage charges at our then-current rates or may require a plan upgrade. We reserve the right to suspend service for excessive use that impacts system performance or the experience of other customers.
SMS functionality is limited to: (a) sending notifications to your authorized users via toll-free numbers; and (b) when enabled, sending automated responses to incoming text messages indicating that SMS is not supported, along with any customized message you configure. All SMS handling complies with Twilio's messaging policies and includes required opt-out information. The Services do not support two-way SMS communication with tenants or external parties.
Customer is solely responsible for obtaining prior express written consent before sending any SMS notifications to residents or third parties. Customer must maintain records of all consent and honor opt-out requests immediately.
You represent and warrant that you will not submit to the Services, and will use reasonable measures to prevent callers from submitting to the Services, the following categories of information (“Prohibited Data”): (a) protected health information as defined under the Health Insurance Portability and Accountability Act (HIPAA) or similar state health privacy laws; (b) payment card information, bank account numbers, or other financial account credentials (other than standard billing information provided through our payment processor); (c) Social Security numbers, driver's license numbers, passport numbers, or other government-issued identifiers (other than standard business identifiers such as an Employer Identification Number); (d) information subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), or similar export control regimes; (e) classified national security information; or (f) information from children under 13 in violation of the Children's Online Privacy Protection Act.
The Services are not designed to collect, store, or process Prohibited Data. If you become aware that Prohibited Data has been submitted through the Services, you will notify us at support@doorkeep.co and cooperate in its prompt deletion. You remain solely responsible for any consequences arising from Prohibited Data submitted through your account.
The Services do not verify the identity of callers. Any information a caller provides regarding their name, relationship to your property, tenant status, unit, authority to make requests, or similar identifying information is self-reported and unverified. You are solely responsible for verifying caller identity before taking any action based on information captured by the Services, and Doorkeep assumes no liability for actions taken based on misrepresented or unverified caller information.
The Services are not designed for use by HIPAA covered entities or business associates to process, store, or transmit protected health information. Doorkeep does not enter into Business Associate Agreements as part of the standard Services. If you are a HIPAA covered entity or business associate and believe your use of the Services may involve protected health information, you must contact us at support@doorkeep.co before using the Services to discuss whether a Business Associate Agreement can be separately negotiated. Use of the Services to process protected health information without an executed Business Associate Agreement is a material breach of these Terms.
Doorkeep respects the intellectual property rights of others. If you believe that content available through the Services infringes your copyright, please send a written notice to our designated DMCA agent at support@doorkeep.co with the subject line “DMCA Notice” containing: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the allegedly infringing material and information reasonably sufficient to locate it; (iv) your contact information; (v) a statement that you have a good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and you are authorized to act on behalf of the copyright owner.
It is our policy, in appropriate circumstances and at our discretion, to respond to notices of alleged copyright infringement in accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512). We reserve the right to terminate the accounts of repeat infringers.
The Services automatically announce that calls are being recorded when answered. The Services also identify the AI agent as an AI-powered assistant, not a human operator. Call recordings are processed through our voice AI platform provider's infrastructure (hosted on Amazon Web Services in the United States) and downloaded to our DigitalOcean backup storage for redundancy and accessibility.
You are solely responsible for: (a) ensuring compliance with all federal, state, and local recording consent laws beyond our standard announcement; (b) verifying our standard recording announcement meets your jurisdiction's requirements; (c) configuring any additional announcements if required; (d) obtaining any additional necessary consents in two-party consent jurisdictions; (e) maintaining records of consent where required by law; and (f) ensuring your staff understands and complies with recording policies.
Doorkeep provides AI disclosure and recording consent language in the agent's greeting as a convenience to support your compliance efforts. You may customize these disclosure statements through your account settings. You are solely responsible for: (a) verifying that the AI disclosure and recording consent language meets the requirements of each jurisdiction in which you operate; (b) ensuring compliance with any state or local laws requiring specific AI disclosure language, including but not limited to laws requiring disclosure that a caller is communicating with an artificial intelligence system; and (c) updating your configured disclosures as applicable laws change. Doorkeep does not warrant that any specific disclosure language satisfies all applicable legal requirements in your jurisdiction.
In jurisdictions requiring all-party consent, Customer must ensure additional measures are taken beyond our standard announcement. Customer acknowledges that our standard recording announcement alone may not satisfy all local requirements and agrees to implement any necessary supplemental consent procedures.
Calls may involve emergency situations where callers disclose sensitive health, safety, or personal information. All calls are recorded and stored according to Section 5.4 regardless of content. You are responsible for ensuring your use of emergency call recordings complies with applicable privacy laws and internal policies.
“Fair Housing Laws” means the federal Fair Housing Act, the Americans with Disabilities Act as applied to housing, and all federal, state, and local laws prohibiting discrimination in housing based on protected characteristics, including but not limited to race, color, religion, sex (including sexual orientation and gender identity where protected), national origin, ancestry, disability, familial status, marital status, creed, age, military or veteran status, and lawful source of income (including Section 8 housing vouchers and other federal, state, or local housing assistance). Protected characteristics vary by jurisdiction; you are responsible for identifying and complying with the Fair Housing Laws applicable in each jurisdiction where you operate.
When using our Services for residential property management, you agree to: (a) ensure all communications comply with Fair Housing Laws; (b) not use the Services to discriminate based on any protected characteristic; (c) not use the Services to publish or communicate any statement indicating a preference, limitation, or discrimination based on protected characteristics, including statements such as “no Section 8” or similar source-of-income restrictions where protected by law; (d) regularly review AI responses for potential fair housing concerns; (e) properly train your staff on Fair Housing requirements; (f) take full responsibility for compliance with all Fair Housing Laws; and (g) immediately report and correct any potential violations.
Doorkeep's AI agents are trained on Fair Housing Act compliance best practices and are designed to avoid discriminatory language, steering, and disparate treatment in call handling. These measures are intended to reduce risk and support your compliance efforts, but they do not constitute a Fair Housing compliance program and do not satisfy your independent obligations under Fair Housing Laws. You are responsible for maintaining your own Fair Housing compliance program, training your staff, reviewing AI-generated communications for potential issues, and taking corrective action when necessary. Doorkeep does not monitor or audit your overall Fair Housing compliance and assumes no liability for Fair Housing violations arising from your use of the Services, including any AI-generated responses that may be inconsistent with applicable Fair Housing requirements despite our training measures.
You agree to comply with all applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA), Truth in Caller ID Act, state and federal Do Not Call regulations, and local business licensing requirements for phone services.
The Services may capture caller reports of habitability conditions, maintenance needs, or other property issues. Consistent with Section 2.5, the Services are a facilitation tool. They capture and deliver information; they do not trigger, satisfy, or toll statutory obligations that arise between you and your tenants.
You acknowledge that:
(a) Statutory habitability, repair, and response obligations arise under state and local law and apply to you as landlord or property manager. Doorkeep has no such obligations and is not a party to the landlord-tenant relationship from which they arise;
(b) Response timelines under habitability and tenant-protection laws run from the time notice is deemed given under those laws, which may or may not coincide with when information is captured by the Services or delivered to your notification channels. You are responsible for understanding and satisfying the applicable legal timelines;
(c) The Services do not prioritize, diagnose, assess the severity of, or classify habitability conditions for purposes of any statutory response timeline or legal obligation. Categorization or “emergency” flags within the Services are operational signals for your convenience, not legal determinations;
(d) You are solely responsible for monitoring your dashboard, notification emails, SMS alerts, and any other Services output with sufficient frequency to satisfy your response obligations, and for maintaining independent communication channels in the event Services notifications are delayed, lost, fail to deliver, or are otherwise unavailable for any reason, including product errors, third-party service outages, or your own system or account misconfiguration;
(e) Doorkeep's obligation with respect to captured communications is limited to delivering information to your designated notification channels. Delivery to those channels discharges Doorkeep's communication-handling obligation. Your independent review, response, and remediation obligations under applicable law are your responsibility alone.
Callers may make statements through the Services that trigger legal obligations for you. These may include, without limitation: (a) requests for reasonable accommodations or reasonable modifications under the Fair Housing Act or Americans with Disabilities Act; (b) disclosures of domestic violence, dating violence, sexual assault, or stalking protected under the Violence Against Women Act or analogous state laws; (c) reports of abuse, neglect, or exploitation that may trigger mandatory reporting obligations under applicable law; (d) allegations of retaliation, discrimination, or harassment; and (e) requests for lease modifications, early lease termination, or other contractual changes with legal implications.
Consistent with Section 2.5, the Services are a facilitation tool, not an interpreter of applicable law or a compliance system. The Services are not designed or configured to identify, classify, escalate, or respond to legally-significant communications of the types listed above. Doorkeep makes no representation that the Services will recognize, flag, categorize, or distinguish legally-significant communications from routine communications, and assumes no liability for your failure to review captured information, identify legally-significant communications, or respond within any applicable legal timeframe.
You are solely responsible for reviewing captured call information, recognizing legally-significant communications when they occur, providing any required response or accommodation, documenting the interaction as required by applicable law, and making any required reports to regulatory or protective authorities. Doorkeep's delivery of captured information to your designated notification channels does not satisfy any of these independent obligations.
If you manage or operate housing subject to federal, state, or local subsidy programs (including but not limited to Section 8 Housing Choice Vouchers, HUD Project-Based Rental Assistance, Low-Income Housing Tax Credit properties, Rural Development properties, or public housing), you acknowledge that such programs impose record-keeping, tenant notification, language-access, and anti-discrimination requirements that may exceed the standard features and retention schedule of the Services. You are solely responsible for ensuring that your use of the Services complies with all applicable subsidy program requirements. The Services' default data retention, notification, and recording practices are not designed to satisfy subsidy-program-specific record retention obligations.
If you operate properties in more than one state, you are solely responsible for ensuring that your use of the Services complies with the landlord-tenant, consumer protection, privacy, recording consent, and Fair Housing Laws of each jurisdiction in which you operate. The Services do not adjust agent behavior, disclosures, or data handling based on the property location of any specific call. You are responsible for configuring jurisdiction-appropriate disclosures and for verifying that the Services' standard behavior is compliant in each jurisdiction where you use them.
You represent and warrant that you maintain appropriate and customary insurance coverage for your property management operations, including general liability insurance and any additional coverage required by applicable law or your leases. You further acknowledge that the Services are a technology tool and do not replace, supplement, or substitute for professional liability coverage, errors and omissions coverage, property insurance, landlord insurance, or any other insurance appropriate to your operations.
Our collection and use of personal information is governed by our Privacy Policy. By using the Services, you consent to our data practices as described therein.
You retain ownership of all data you submit to the Services (“Customer Data”). Customer Data includes information about your tenants, prospective tenants, vendors, and other third parties who interact with the Services by placing calls to your Doorkeep phone number(s). This information may include names, phone numbers, property and unit identifiers, and the substance of their communications, which may contain sensitive details regarding health, safety, disability accommodations, domestic situations, or other personal matters.
We will process Customer Data solely to provide and improve the Services. You grant us a limited, non-exclusive license to use Customer Data as necessary to deliver the Services. You are responsible for the accuracy, legality, and integrity of all Customer Data. We may generate anonymized, aggregated data for service improvement and analytics purposes. You must have all necessary rights and consents to provide Customer Data to us.
You are solely responsible for: (a) any required disclosures to tenants and other third parties regarding data collection through the Services; (b) ensuring your use of tenant data complies with applicable privacy laws, including the Colorado Privacy Act, the California Consumer Privacy Act, and other state privacy laws; and (c) handling tenant data in accordance with your own privacy policies and lease terms. Doorkeep processes tenant data solely as a service provider acting on your behalf and in accordance with our Privacy Policy.
We implement commercially reasonable technical and organizational security measures to protect Customer Data, including encryption in transit and at rest, access controls and authentication, regular security assessments, incident response procedures, and the use of SOC 2 Type II certified sub-processors for core infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach affecting Customer Data, we will notify affected customers within thirty (30) days of discovering the breach, or sooner if required by applicable law, including the Colorado Privacy Act's notification requirements.
Data is retained as follows:
The Services' standard data retention schedule, as described in Section 5.4, is operational and does not constitute a legal hold, evidence preservation, or records-management program on your behalf. You are solely responsible for: (a) recognizing when litigation is reasonably anticipated, threatened, or commenced; (b) implementing legal holds on relevant Customer Data within the Services; and (c) notifying Doorkeep in writing of specific data that must be preserved outside the standard retention schedule.
Upon receipt of a written legal hold request identifying specific recordings, transcripts, or other data, Doorkeep will preserve the identified data until notified in writing that the hold has been released. Absent such written request, Doorkeep's standard retention schedule applies and Doorkeep assumes no liability for data deleted in accordance with that schedule.
Fees are specified in your subscription plan or order form. All fees are billed in advance on a monthly or annual basis. Payments are processed automatically via the payment method on file. Prices are subject to change with 30 days' notice.
Usage exceeding your plan's included minutes (after rollover minutes are exhausted) is billed at $0.50 per minute. Overage charges are invoiced separately and are non-refundable. Current overage rates are available in your account dashboard.
You are responsible for all applicable sales, use, VAT, and other taxes, excluding taxes on our net income.
All fees paid under these Terms are non-refundable except as expressly stated in this Section or as required by applicable law.
New Customer Satisfaction Guarantee. New customers who subscribe to a paid plan for the first time may cancel and receive a full refund of their initial subscription payment if the cancellation request is submitted within thirty (30) calendar days of the start of their first paid billing period. Cancellation requests must be submitted via email to support@doorkeep.co. The date of the cancellation request is determined by the timestamp of the email received at support@doorkeep.co. Refunds will be processed to the original payment method within ten (10) business days. This right applies only to the initial subscription payment and does not apply to overage charges incurred during the guarantee period, which remain non-refundable. This right is available once per customer and does not extend to reactivated accounts, plan changes, or renewals.
Annual Subscriptions. Customers on annual billing plans who cancel within the first thirty (30) days of their first paid billing period will receive a full refund of the annual subscription fee. After the initial thirty-day period, annual subscriptions are non-refundable and non-prorated for the remainder of the annual term.
Mid-Term Cancellations. Customers who cancel after the first thirty (30) days of their initial paid subscription, or customers who cancel any subsequent billing period, will retain access to the Services through the end of their current paid billing period (monthly or annual). No refunds or credits will be issued for the remaining portion of any billing period, and no refunds will be issued for prior billing periods.
Founding Customer Program. Customers enrolled in the Founding Customer Program at promotional pricing are eligible for the same thirty-day cancellation right on the same terms as standard customers, applied to their promotional rate.
Overdue amounts incur interest at 1.5% per month or the maximum permitted by law, whichever is less. A late fee of twenty-five dollars ($25) may be assessed on any invoice more than thirty (30) days past due. We may suspend services for accounts more than 30 days overdue. You are responsible for collection costs and reasonable attorneys' fees incurred in collecting overdue amounts.
We retain all rights, title, and interest in and to: the Services and underlying technology, our trademarks, logos, and branding, AI models, algorithms, and methodologies, documentation, training materials, and content, aggregated and anonymized data, and any improvements or derivatives thereof.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term solely for your internal business purposes.
Any feedback, suggestions, or ideas you provide become our property and may be used without compensation, attribution, or obligation to you.
You retain all rights to your trademarks, logos, and proprietary business information, granting us only the limited rights necessary to provide the Services.
We do not accept or consider unsolicited ideas, suggestions, materials, or proposals (“Unsolicited Submissions”). If you submit any Unsolicited Submission despite this policy: (a) your Unsolicited Submission becomes the property of Doorkeep without compensation; (b) Doorkeep is under no obligation to review, consider, or respond to the Unsolicited Submission; (c) Doorkeep may use the Unsolicited Submission for any purpose without restriction; and (d) Doorkeep has no obligation to keep the Unsolicited Submission confidential.
Our Services integrate with and depend on various third-party providers:
Infrastructure & Hosting: Render (application hosting), DigitalOcean (cloud infrastructure and backup storage), Cloudflare (CDN, DNS, and security), Framer (website hosting).
Core Functionality: Twilio (voice and SMS infrastructure, phone number provisioning), Retell AI (voice AI platform and call processing), and large language model providers such as OpenAI, Anthropic, and Google (AI language models). The specific AI models and providers used may change as our platform provider updates their available options.
Business Operations: Stripe (payment processing), Google Workspace (business productivity), Postmark (transactional email), HelpScout (customer support), Featurebase (product feedback), Sentry (error monitoring).
A current list of sub-processors is maintained separately and is available upon request by contacting support@doorkeep.co. We will provide at least thirty (30) days' notice before adding any new sub-processor that materially changes the processing of Customer Data, either by email to registered customers or by updating the sub-processor list. This list of subprocessors may be updated from time to time. Continued use of the Services after the notice period constitutes acceptance of new subprocessors.
Your use of the Services may be subject to additional third-party terms, including Twilio's Acceptable Use Policy, Stripe's Services Agreement, AI provider usage policies, and other applicable third-party terms of service. You agree to comply with all applicable third-party terms.
We are not responsible for third-party service outages, changes, or discontinuations. Third-party services may have their own limitations and restrictions. We may change third-party providers with notice as described in Section 8.1 if functionality remains reasonably comparable. Some features may become unavailable if third-party services change or become unavailable.
We strive for high availability but do not guarantee any specific uptime percentage. The Services may be unavailable due to: scheduled maintenance (with notice when possible), emergency maintenance, third-party service disruptions, force majeure events, or factors beyond our reasonable control. No credits or refunds will be provided for service unavailability unless separately agreed in writing.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR RELIABILITY OF INFORMATION, UNINTERRUPTED OR ERROR-FREE OPERATION, OR COMPATIBILITY WITH YOUR SYSTEMS.
WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, ANY WARRANTY REGARDING AI ACCURACY OR COMPLETENESS, ANY WARRANTY AGAINST DATA LOSS, ANY WARRANTY THAT THE SERVICES WILL DETECT ALL EMERGENCIES OR FAIR HOUSING ISSUES, ANY WARRANTY THAT AI DISCLOSURE OR RECORDING CONSENT LANGUAGE WILL SATISFY ALL JURISDICTIONAL REQUIREMENTS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
If you are dissatisfied with the Services, or you do not agree with any provision of these Terms, your sole and exclusive remedy is to cancel your subscription in accordance with Section 13 and discontinue use of the Services. The Satisfaction Guarantee in Section 6.4 is available during the eligible window as described therein.
Doorkeep's obligations and liability under these Terms are limited to the operation of the communication handling Services as described in Section 2.5 (Scope of Services). Doorkeep assumes no liability for property management decisions, tenant outcomes, landlord-tenant disputes, regulatory compliance obligations, or any other matters arising from your use of information captured or communicated through the Services. The limitations in this Section 10 apply to all claims related to the Services, including but not limited to claims arising from AI-generated responses, emergency detection features, Fair Housing compliance measures, call recording disclosures, or the actions or inactions of any caller, tenant, or property management personnel.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES, DATA LOSS OR CORRUPTION, BUSINESS INTERRUPTION, REPUTATIONAL HARM, FAILURE TO REALIZE EXPECTED SAVINGS, DAMAGES ARISING FROM THIRD-PARTY SERVICES, DAMAGES ARISING FROM ANY FAILURE OF EMERGENCY DETECTION OR ESCALATION FEATURES, OR DAMAGES ARISING FROM ANY AI-GENERATED RESPONSE THAT IS INACCURATE, INCOMPLETE, OR INCONSISTENT WITH APPLICABLE LAW.
These limitations apply even if remedies fail of their essential purpose and regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise.
You agree to defend, indemnify, and hold harmless Doorkeep, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any laws, regulations, or third-party rights; (d) Customer Data or any content you transmit through the Services; (e) your failure to obtain required consents for call recording; (f) your failure to comply with Fair Housing Laws or other applicable regulations; (g) actions of your employees, agents, or authorized users; (h) your integrations with third-party services; (i) any claim that the Services failed to connect to emergency services or 911; (j) any property management decisions made based on information captured through the Services; (k) any claim by a tenant or third party arising from AI-generated communications handled on your behalf; (l) your failure to review, recognize, or respond to legally-significant communications captured through the Services as described in Section 4.5; (m) your failure to monitor notification channels or take timely action on captured habitability or maintenance reports as described in Section 4.4; (n) any claim that the Services, or information captured through them, constituted legal notice to you.
We will defend, indemnify, and hold you harmless from third-party claims that the Services infringe their intellectual property rights, except to the extent such claims arise from: (a) your modifications or misuse of the Services; (b) your combination of the Services with other products or services; (c) your use of outdated versions after notice of required updates; or (d) Customer Data or content you provide.
The indemnified party must: promptly notify the indemnifying party of any claim, provide reasonable cooperation and information, and allow the indemnifying party sole control of defense and settlement (provided the indemnified party may participate at its own expense).
Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@doorkeep.co. We will attempt good faith efforts to resolve disputes informally for at least 30 days after notification.
YOU AND DOORKEEP AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, EXCEPT THAT EACH PARTY MAY BRING CLAIMS IN SMALL CLAIMS COURT IF SUCH CLAIMS QUALIFY, AND EITHER PARTY MAY SEEK INJUNCTIVE RELIEF FOR INTELLECTUAL PROPERTY VIOLATIONS.
Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules and Procedures, with proceedings held in Denver, Colorado. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
YOU AND DOORKEEP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MULTIPLE PERSONS' CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. To the extent litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado.
You may opt out of the arbitration agreement by sending written notice to our address below within 30 days of first accepting these Terms. Your notice must clearly state your intent to opt out of arbitration.
Except where prohibited by applicable law, any claim or cause of action arising out of or related to these Terms or your use of the Services must be commenced within one (1) year after the claim or cause of action accrued. Any claim not commenced within this period is permanently barred.
These Terms commence upon your account creation or first use of the Services and continue until terminated in accordance with this Section.
You may cancel your subscription at any time through your account settings or by contacting support@doorkeep.co. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods except as described in Section 6.4.
We may suspend or terminate your account immediately for: (a) violation of these Terms; (b) non-payment or payment disputes; (c) fraudulent or illegal activity; (d) extended inactivity (over 180 days); (e) as required by law or legal process; or (f) behavior harmful to other users or our systems.
Upon termination:
These Terms, together with any order forms, service agreements, and policies referenced herein, constitute the entire agreement between you and Doorkeep regarding the Services.
We may update these Terms by providing 30 days' notice via email or in-app notification. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.
If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.
Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You agree to comply with all applicable export and re-export control laws and regulations, and you shall not export or re-export the Services to prohibited countries, entities, or individuals.
If you are a government entity, these Terms apply to the extent consistent with applicable law. If any provision is invalid under applicable law, that provision is excluded only to the extent of such invalidity.
Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
Notices to you will be sent to the email address associated with your account. Notices to us should be sent to support@doorkeep.co. Legal notices should be sent to our registered address below.
The Services are designed for and only available to businesses located in the United States. By using the Services, you represent and warrant that you are located in the United States and will only use the Services for U.S.-based properties and operations.
By creating an account or using the Services, you consent to: (a) receiving all communications from us electronically, including notices, disclosures, agreements, and other records (“Records”); and (b) using electronic signatures to enter into agreements with us. Federal law, including the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.), treats electronic signatures and records as having the same legal force as their handwritten or paper equivalents. To access electronic Records, you will need a web-enabled device, an internet connection, an active email account, and the ability to read PDF files. If you need to withdraw consent to electronic communications or receive Records in paper form, contact support@doorkeep.co. Withdrawal does not affect the validity of Records or agreements executed before withdrawal.
Doorkeep, LLC
4845 Pearl East Cir Ste 118 PMB 86344
Boulder, Colorado 80301
Email: support@doorkeep.co
Phone: (402) 524-5959
Website: doorkeep.co
For support inquiries, please contact support@doorkeep.co or visit our help center.
By clicking “Accept,” creating an account, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
Effective: April 22, 2026 · Version 1.4
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