Property managers have real legal obligations. This page explains how Doorkeep handles emergencies, Fair Housing risk, tenant data, and where the AI's role ends. Plain language, not legal boilerplate.
Doorkeep is designed to recognize life-safety situations and instruct callers to contact 911 immediately. When an emergency is detected, the property manager and emergency contact are notified via both call and text.
No AI system catches every situation. If a caller describes an emergency in a way Doorkeep does not detect, they will not be redirected. This is why our Terms of Service include explicit emergency services disclaimers, and why Doorkeep errs toward escalation when there is any doubt.
When a life-safety situation is detected, Doorkeep instructs callers to contact 911
Property manager and emergency contact notified via call and text simultaneously
Every call logged with a full transcript, regardless of outcome
Terms of Service include explicit emergency services disclaimers
Steering-risk questions (demographics, schools, crime, religious institutions) are deflected to the property manager
Regular adversarial testing to validate guardrail effectiveness
Works alongside your Fair Housing program, not instead of it
Fair Housing guardrails are built into every call. When a caller asks about neighborhood demographics, school quality, crime rates, or other steering-risk topics, the agent redirects the question to you rather than answering it.
Doorkeep's guardrails are designed to reduce risk and support your compliance efforts. They do not replace your independent Fair Housing obligations.
At the start of every call, the agent identifies itself as an AI assistant and obtains recording consent before the conversation begins. There is no ambiguity about what callers are interacting with.
Doorkeep is designed for use in both one-party and two-party (all-party) consent states. Callers are always informed before any information is captured.
AI identifies itself at the start of every call, before collecting any information
Recording consent obtained before the conversation begins
Designed for compliance in one-party and two-party consent states
Call recordings deleted automatically after 90 days
Transcripts and summaries retained for the life of the account
No personal data sold, ever
Processed as your service provider only, on US-based infrastructure
Call recordings are retained for 90 days and then automatically deleted. Transcripts and call summaries are retained for the life of your account so you always have a record of what happened.
Doorkeep processes data only as a service provider on your behalf. We do not sell personal data. Infrastructure is US-based.
Doorkeep documents what happened, escalates what matters, and routes what needs a human. The agent does not give advice, make commitments, or take action on your behalf.
This page summarizes Doorkeep's approach in plain language. For those who want the complete picture, our legal documents are public and up to date.
Book a 15-minute demo and hear Doorkeep handle real property management calls. Or call the demo line right now.
Fair Housing guardrails · All-party recording consent · Emergency detection and escalation