Property managers have real legal obligations. This page explains how Doorkeep handles emergency calls, Fair Housing risk, disclosure, and tenant data, and where the AI's role ends. Plain language, not legal boilerplate.
Doorkeep is not an emergency service and does not contact 911. When a caller describes a life-safety situation, such as fire, a gas smell, or someone hurt, the agent recommends calling 911, takes the caller's name, and notifies your Call List instead of connecting the call. It does not give safety instructions or judge how serious a situation is.
For other urgent problems, Doorkeep calls down your Call List in order. If no one answers, it takes a message.
Detection is best-effort. No AI system recognizes every emergency, and a situation Doorkeep does not detect is handled like any other call. Our Terms of Service state these limits in writing.
A courtesy 911 referral on detected life-safety calls
Life-safety calls notify your Call List; other urgent calls ring it in order
Emergency handling can't be turned off
Best-effort detection, with its limits stated in our Terms of Service
Questions about who lives there, the neighborhood, or schools go to your leasing team
Protected-class topics are off-limits on every call, including state-level classes like source of income
Screening, voucher, and assistance animal questions are routed to your team, not answered
Works alongside your Fair Housing program, not instead of it
Doorkeep is a communications facilitator, not a screener or a housing decision-maker. It does not qualify applicants, ask about protected characteristics, or make leasing decisions. Those stay with your team.
The Fair Housing rules sit in the agent's core instructions on every call. When a caller asks who lives at a property, about the neighborhood or schools, or about vouchers, income, or screening, the agent says it can't speak to that and takes their details for your leasing team.
These guardrails are built to reduce Fair Housing risk and support your compliance program. They do not replace it.
Every call opens with the same greeting: the agent says it is an AI assistant for your company and that the call is being recorded, before it asks for anything. The greeting is fixed text, so no account setting can remove it.
When Doorkeep rings someone on your Call List, that call opens with the same recording notice.
Doorkeep uses one disclosure in every state rather than adjusting it by location. Recording and AI disclosure laws vary, so confirm it meets the rules where your properties are.
AI identified in the opening greeting, before any questions
Recording disclosed on every call
The same disclosure on every call, which you can check against your state's recording rules
90-day retention period for call recordings, set by our Privacy Policy
Transcripts and summaries kept for the life of the account
Encrypted in transit and at rest
No personal data sold
Processed as your service provider, in the United States
Data processing agreement and sub-processor list available on request
Tenant information captured on a call is your customer data. Doorkeep processes it as your service provider, encrypted in transit and at rest, in the United States. We do not sell personal data.
Our Privacy Policy sets a 90-day retention period for call recordings. Transcripts and summaries are kept for the life of your account, and customer data is deleted within 30 days after an account closes.
Need a data processing agreement or our current list of sub-processors? Email support@doorkeep.co.
Doorkeep documents what happened, escalates what matters, and routes what needs a human. The agent does not give advice, make commitments, or take action on your behalf.
Doorkeep maintains documented incident response procedures for events that affect customer data. In the event of a confirmed security incident, we notify affected customers without undue delay.
We coordinate directly with the property manager of record and provide detail on scope, mitigation, and any required next steps.
Affected customers notified without undue delay after incident confirmation
Direct communication with the property manager of record
This page summarizes Doorkeep's approach in plain language. For those who want the complete picture, our legal documents are public and up to date.
Book a demo and hear Doorkeep handle real property management calls.
Fair Housing guardrails · Recording disclosed on every call · Emergency detection and escalation