Leasing
“I'm texting you the showing link and property details now. When's your ideal move-in date?”
Maintenance
“Got it — a clogged kitchen sink. That's not an emergency, so I'll log a maintenance request for your team.”
Lockout
“Checking your after-hours lockout instructions now... I see a locksmith on file. Let me connect you.”
Doorkeep's call agents keep getting sharper. This month we've refined how the platform handles three of the most common call types property managers deal with daily.
The leasing agent now captures more detail from prospective tenants (availability preferences, move-in timeline, specific unit interest) so you follow up with context instead of playing phone tag. Maintenance handling has been improved to better classify urgency and collect the specific details your team needs to dispatch the right person. And we've added a dedicated lockout agent that walks tenants through the right steps for their property, checks for after-hours locksmith info you've configured, and documents the situation. All without waking you up at midnight for a non-emergency.
Three call types, each handled with more intelligence and less guesswork.
All improvements are live and active on your account automatically.
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