Doorkeep captures every maintenance request with the detail your team needs to act: unit, issue, urgency, access notes. It asks the right follow-up questions, offers troubleshooting when configured, classifies urgency correctly, and routes to the right person.
Your tenants get help. Your team gets details.
Message received
“Tenant reports water issue. Please call back.”
Maintenance request
Unit 4B, Riverside Apartments. Kitchen faucet leaking under sink, 2 days, contained to cabinet, non-urgent. Tenant told: maintenance will contact within 24 hours.
“Your answering service takes messages. Doorkeep takes maintenance requests.”
Doorkeep walks tenants through basic troubleshooting when you configure it. You set the depth.
Captures details, logs the request, tenant told someone will follow up. No troubleshooting attempted.
Asks clarifying questions, suggests simple checks. “Have you checked the breaker panel?” “Is the garbage disposal reset button pushed in?”
Walks tenant through step-by-step resolution. Resetting a garbage disposal, checking a breaker, replacing a smoke detector battery.
“A meaningful percentage of maintenance calls don't need a dispatch. They need someone to ask the right questions.”
Doorkeep classifies maintenance urgency using context, not keywords.
HVAC assessment
“AC not cooling well” on a 75-degree day is routine. On a 105-degree day with an elderly tenant, it is urgent.
Pest assessment
A single ant in the kitchen is documented for follow-up. An infestation with health concerns is escalated.
Water assessment
Contained drip under the sink is non-urgent. Active flooding through the ceiling is an emergency.
Result
Your maintenance contact's time is spent on the right things in the right order.
Doorkeep briefing
“Chris, maintenance contact for Riverside. Tenant in 12A, no hot water. Gas water heater, installed 2019. Pilot light out. Would you like to connect?”
Chris connects with full context. No more answering a random number and guessing which property.
15 calls per month at 10 minutes each = 2.5 hours of intake. Doorkeep handles it in seconds with better documentation.
$149/month
Then call again and report a dripping faucet. See how Doorkeep handles each differently, asks the right follow-up questions, and captures structured details.
This is a demo call. We won't follow up unless you ask us to.
Demo calls are recorded so you can hear how Doorkeep works. Recordings are not shared or used for marketing.
Forward your maintenance line for a week and compare the intake quality. No contracts, no commitment.
No contracts \u00b7 Cancel anytime \u00b7 15-minute setup
Fair Housing guardrails · All-party recording consent · Emergency detection and escalation