Maintenance intake
that actually works.
Set up a dedicated maintenance line in one step. Doorkeep captures every request with the detail your team needs: unit, issue, urgency, access notes. It asks follow-up questions and routes to the right person.
Add after-hours coverage, leasing capture, or full main line handling anytime. No reconfiguration.
The agent asks what a good PM would ask.
Your tenants get help. You get the details.
A message on your voicemail
No context. No follow-up. You call back blind.
Message Received
“My sink is not draining. This is Jeff. Could you please call me back?”
Missing Details
Structured maintenance intake
Every detail captured. Tenant helped on the spot.
Ashley Brown
Riverside Apts · Unit 4B
Summary
Kitchen faucet leaking under sink, 2 days, contained to cabinet. Non-emergency confirmed.
Actions Taken
Sometimes the fix is a new battery.
Doorkeep walks tenants through basic troubleshooting when you configure it. You set the depth.
Message only
Captures details, logs the request, tenant told someone will follow up. No troubleshooting attempted.
Route to maintenance contact
Logs the request and routes directly to your maintenance contact. No troubleshooting, no delay.
Maintenance Contact
Sarah Chen - (512) 555-9001
Basic troubleshooting
Asks clarifying questions, suggests simple checks. “Is the smoke detector hardwired or battery-operated?”
Maintenance Contact
Sarah Chen - (512) 555-9001
Not every request needs a callback.
Doorkeep texts tenants a link to your maintenance portal. They add photos, confirm details, and your team gets a complete request, no phone tag.
Enable in one step
Turn on the maintenance portal and paste your link. Doorkeep handles the rest.
Allow your assistant to send tenants an SMS with a link to submit or track maintenance requests online
Portal URL
buildium.com/maintenance/submit
Tenant gets a link instantly
After logging the request, Doorkeep texts the tenant your portal link to add photos and details.
Riverside Apartments · Maintenance
Today 9:14 PM
Hi Jeff, your maintenance request for Unit 4B has been logged. You can add photos or additional details here:
maintenance.doorkeep.ai/riverside/4b
Our team will follow up by tomorrow at noon.
Enable the maintenance portal in your settings. Tenants get a link. Your team gets photos and details without a callback.
A dripping faucet is not treated
like a burst pipe.
Doorkeep classifies maintenance urgency using context, not keywords.
AC not cooling well
Urgent3:15 PM · 105°F outside
Actions Taken
- Elderly tenant identified from records
- Heat advisory context factored in
- Escalated to maintenance immediately
Ants in the kitchen
Documented9:40 AM
Actions Taken
- Single sighting, no infestation signs
- Logged for pest control follow-up
- Tenant given interim guidance
Drip under the sink
Handled11:23 PM
Actions Taken
- Contained leak, non-urgent confirmed
- Maintenance request created
- Scheduled for next business day
Water through ceiling
Emergency2:00 AM
Actions Taken
- Active flooding confirmed with tenant
- On-call manager contacted with briefing
- Tenant connected with manager
Your maintenance contact knows
what it's about before they answer.
A random number calling
No context. No property name. Your maintenance contact picks up blind and has to ask who, what, and where.
Incoming Call
“Hi, this is Maria in 12A. I have no hot water? I don't know, the pilot light might be out?”
What Chris Knows
A warm transfer with full context
Chris connects with everything needed to act. No guessing, no callbacks.
Doorkeep Briefing
LIVE“Chris, maintenance contact for Riverside. Tenant in 12A, no hot water. Gas water heater, installed 2019. Pilot light out. Would you like to connect?”
What Chris Knows
Complete maintenance coverage.
A fraction of the cost.
Better intake. Less time on the phone.
15 calls per month at 10 minutes each = 2.5 hours of intake. Doorkeep handles it in minutes with better documentation.
$149/month
No contracts · Cancel anytime · Fast setup
Use Doorkeep for just maintenance calls, or make it your main line for everything. Forward your existing number or use a Doorkeep number. Configure once — it adjusts based on your schedule.
See how the main line worksCall and report a broken water heater.
Then call again and report a dripping faucet. See how Doorkeep handles each differently, asks the right follow-up questions, and captures structured details.
This is a demo call. We won't follow up unless you ask us to.
Demo calls are recorded so you can hear how Doorkeep works. Recordings are not shared or used for marketing.
Hear the difference yourself.
Forward your maintenance line for a week and compare the intake quality. No contracts, no commitment.
Available for U.S. phone numbers.
No contracts · Cancel anytime · 15-minute setup