Knowledge, Fact by Fact

Your assistant should only say things you approved. Not things it inferred.

Knowledge is the list of facts your assistant can share on a call, one sentence each. Guest parking is on the street. The office is closed on weekends. Small and plain on purpose, so you can read the whole list in about a minute and know exactly what your tenants are hearing.

Upload the lease and let it do the reading. Type facts in, or upload a document and let your assistant pull them out. Every fact shows where it came from, so you know whether you wrote it or it came out of a lease.

Everything lands in review. New facts arrive off. Nothing reaches a call until you turn it on, including anything pulled out of a document you uploaded.

Flagged facts come back already fixed. A pet fact carrying a dollar amount comes back with the amount taken out and a note telling you why: your assistant shares policy, not figures. Read the corrected version, then turn it on or leave it off.

A fact can be live and still go to you. Some topics are recognized but not answered. Your assistant routes those callers to you rather than speaking for you, and the row tells you which is which.

Facts belong to properties. Every fact applies to all your properties or only the ones you pick, so your duplex hours never get read to somebody calling about another building.

Where something is, like a shutoff valve, lives in Situation notes. Knowledge is on every plan.