A Clearer Call Record

You could always open a call and see what happened. But the parts that mattered were buried, and it took reading to work out what the agent actually did. We rebuilt the page so the whole call reads at a glance, and so you can correct anything the agent got wrong.

Change the category or priority in a tap. If a routine call got marked important, or maintenance got read as a complaint, fix it inline. Your reports reflect your call, not the agent's first pass.

See exactly what the agent did. A step-by-step trail of how the call was handled, or routed to you when it needed a person: how it was categorized, which property it matched, who got notified, when it was reviewed.

The whole call on one page. A plain-language summary up top, then the recording and the full transcript. Plus caller mood, duration, and whether they have called before.

More detail than before, on purpose. We surfaced more of what happens on every call, so you and your team see the full picture instead of a summary you have to take on faith.

We are going to keep making the call record clearer. The goal is simple: give you and your team the most complete, honest view of every call we can.