What the Caller Hears

Your tenant calls at 2 AM with water coming through the ceiling. Every sentence they hear next should be true.

Emergency and your escalation list have always rung a person, and your assistant has never told a caller what to do. This month closes the gaps between what a caller hears and what actually happens next.

Your words, read as written. Situation notes are live. The caller hears "Your property manager left a note for this," your note word for word, and then your Call List rings. Your assistant does not explain it or add to it.

One more ring before a message. If your Call List has one person and they miss an emergency, your assistant says "No answer yet. I'm going to try one more time." and rings them again. Still no answer, and it takes a message and texts you.

No promise it cannot keep. If nobody on your Call List can be rung, your assistant no longer says "I'm connecting you now." The caller hears that a message is going to you instead.

A broken lock rings like one. "My lock is broken and I can't get in" now reaches your Call List, even if your line takes messages for ordinary lockouts.

See it at a glance. Your assistant's settings now open with what always rings a person and what you have turned off, with your call types summarized right below.

Emergency and the escalation list are on every plan. Situation notes are part of Doorkeep Pro.